Associate - Collections Location Mumbai, Maharashtra, India Date posted May 10, 2026 Job ID 21973 Our Opening and Your Responsibilities - Handling inbound calls and transferring them to the right team based on nature of query. - Handling order release activity for assigned business units, ensuring timely processing within defined TAT. - Flexibility to work on Indian public holidays as required, particularly for critical activities such as order release and inbound call handling. - Meeting productivity and quality benchmark defined from time to time. - Ensuring regular communication with Business Unit personnel to ensure issues are resolved immediately. - Ensuring deliverables as per agreed SLA's. Shift Timings - Shift time would be 5:30PM to 2:30AM - Flexible to work in different shift and extended working hours as per requirement. What You Need to Succeed Technical Skills - 2-3 years’ experience in international customer service, inbound calling & back-office operations. - Hands-on experience in managing shared mailboxes and responding to customer queries within defined TAT.



- Basic to intermediate knowledge of MS Excel for tracking, reporting, and maintaining logs. - Telephonic skills should be excellent. - Soft Skills - Fluency in English (written and spoken) - Positive communication skills (verbal, written, presentation) - Strong process knowledge with focus on constantly improving productivity and processes. Our Offer to You - "One Team" that thrives on collaboration and innovation - Opportunities to work with Global teams - An open, fair and inclusive environment - Multitude of learning and growth opportunities - A brand name that is identified worldwide with precision, quality, and innovation. About Mettler Toledo Equal Opportunity Employment We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.

📌 Associate - Collections (Mumbai)
🏢 Mettler Toledo
📍 Mumbai