Technical Support Engineer 1 - India

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers via multi-channel technical support, demos, and presentations. You’ll be joining a team and company where you will be challenged, but also will immediately witness your contributions to Datadog.

- At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them._ - What You’ll Do :

- Reproduce technical issues and dive into Datadog’s 600+ integrations

- Participate in product conversations with internal teams based on feedback from client interactions

- Train as a highly knowledgeable specialist in one or more Datadog product area(s)

- Work from a Datadog office 3 - 5 days per week - Who You Are :

- ~ 2yrs of experience in multi-channel technical support at a SaaS company or equivalent

- A Computer Science / Engineering major and/or Bootcamp graduate

- Active contribution to open-source projects (code, bug reports, etc.) and the Engineering Community (Meetups, etc.)

- Self-motivated, detail-attentive,



and have a desire for continuous learning

- A critical thinker who defaults to a client-centric approach

- An effective written and verbal communicator

- Possessing some programming experience and a basic knowledge of Linux

- Able to work a rotating schedule that requires weekend availability

- Nice to have:

- Understanding of Log management fundamentals

- Understanding of Cloud Security Monitoring

- Datadog values people from all walks of life. We understand not everyone will meet all the above qualifications on day one. That's okay. If you’re passionate about technology and want to grow your skills, we encourage you to apply._ - Benefits and Growth :

- Best-in-breed onboarding

- Generous global benefits

- Intra-departmental mentor and buddy program for in-house networking

- New hire stock equity (RSUs) and employee stock purchase plan (ESPP)

- Continuous professional development, product training, and career pathing

- An inclusive company culture, ability to join our Community Guilds and Inclusion Talks- Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog._

LI-Hybrid

About Datadog : Equal Chance at Datadog : Privacy and AI Guidelines : Requisition ID: R19166

📌 Technical Support Engineer 1 (Bengaluru)
🏢 Datadog
📍 Bengaluru