Job Summary

Key Responsibilities

- Monitor, manage, and resolve support tickets within defined SLAs
- Gather logs, screenshots, and technical details for issue resolution
- Escalate complex issues to development or senior support teams
- Create and maintain incident documentation and support records
- Coordinate with business users and stakeholders to understand issues
- Support release activities, deployments, and post-release validations
- Contribute to knowledge base articles and support documentation
- Identify recurring issues and recommend process improvements

Requirements :

- 2-4 years of experience in Application Support or Enterprise Application Support
- Hands-on experience with Microsoft Dynamics 365 CE
- Experience using ITSM tools such as ServiceNow, SMAX, Jira Service Management, etc.
- Familiarity with Azure DevOps or similar ticket management tools
- Strong troubleshooting and analytical skills
- Excellent communication and stakeholder management abilities




- Comfortable working in UK-aligned support shifts

Preferred Skills

- Experience with Power Platform and Dataverse
- Knowledge of Power Automate troubleshooting
- Understanding of Dynamics 365 workflows, forms, security roles, and business processes
- Exposure to Azure DevOps pipelines and release management
- Microsoft certifications are an added advantage

What We Offer

- Salary between ₹6 LPA - ₹8 LPA based on experience and skillset
- Hybrid work model
- Opportunity to work on enterprise-scale Microsoft technologies
- Career growth in a global support environment
- Cooperative and learning-focused culture

Job Type : Full-time Location : Hyderabad (Hybrid) Shift Timing : 1:30 PM - 10:00 PM IST (UK Support Coverage)

Pay: ₹600,000.00 - ₹800,000.00 per year

Work Location: Hybrid remote in Hyderabad, Telangana (Hyderabad District)

📌 Application Support Engineer - Microsoft Dynamics 365 Ce (Hyderabad)
🏢 Zebulon Consulting
📍 Hyderabad