Location :Mumbai (Santacruz E)

Job Type :Full-Time

Key Responsibilities

- Ensure smooth execution of company SOPs and operational processes across sales and service teams
- Maintain CRM hygiene: ensure all data is accurate, up-to-date, and organized
- Track lead progress, monitor overdue tasks, and ensure timely follow-ups
- Handle lead assignment based on region, priority, or product verticals
- Regularly audit CRM usage and guide the team on best practices
- Support pipeline management, identify bottlenecks, and suggest process improvements
- Generate and share MIS reports (daily/weekly/monthly) and dashboards reflecting KPIs, conversion rates, and team productivity
- Assist in onboarding and training current sales team members on CRM and process workflows
- Collaborate with marketing for lead handovers and feedback loops
- Act as a bridge between sales and service teams to ensure smooth coordination.

Skills & Requirements

- Tech/data handling experience required. :





- Freshers - 1 year experience required :

- MUMBAI BASED CANDIDATES ONLY MUST APPLY :

- Strong understanding of sales processes, funnels, and operational workflows

- Detail-oriented with excellent organizational, analytical, and multitasking skills

- Ability to coordinate across teams and communicate effectively

- Familiarity with CRM systems, MIS reporting, and Excel/Google Sheets

- Self-motivated, process-driven, and hands-on in ensuring follow-ups and smooth operations

Job Types : Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits :

- Health insurance
- Paid sick time
- Provident Fund

Application Question(s):

- Are you comfortable making the commute to our office in Santacruz East every day?
- Can you join immediately?
- Current Salary? (if applicable)

Work Location: In person

📌 Sales and Process Coordinator (Santacruz, Mumbai)
🏢 Software at Work India
📍 Santacruz, Mumbai