Responsibilities : Answering calls, providing customer service with compassion and empathy

Scheduling appointments over the phone

Making outbound sales, collections and service calls

Maintaining accurate records of customer interactions and transactions

Following any given scripts, if any, when handling different topics

Identifying customers’ needs, clarifying information, researching every issue, and providing solutions and/or alternatives

Maintaining compliance and completing work in a timely manner

Representing the Company with honesty, integrity, and professionalism

Building sustainable relationships and engaging customers by taking the extra mile

Meeting personal/team qualitative and quantitative targets when given a target

Manage and improve customer satisfaction, including the resolution of complaints

Support the office administrative activities

Generate leads, makes sales calls including cold calls and follow-up marketing calls.

Close deals and achieve sales target

Compile sales reports and monitor sales efforts

Update databases and customer records

Identify new products to add to those on offer

IT support, facilitating weekly computer backups, software upgrades and organization

Mentoring new colleagues when needed to efficiently perform all assigned tasks

Supporting marketing efforts and continuing to grow personally and professionally in the business.

Qualifications: Comfortable with VOIP services and 24/7 work timings

Education: Min Graduate - Certification in Marketing, Sales,



or a relevant field is a plus

Experience: Proven work experience as a Sales Representative, especially in dealing with American Customers.

Communication skills: Excellent communication and interpersonal skills is required. Strong active-listening skills, excellent verbal and nonverbal communication skills in English, with the ability to work effectively with customers, vendors, employees, and management.

Computer skills: Hands-on experience with CRM software and MS Office (MS Excel in particular). Good computer skills are necessary for handling customer interactions, maintaining accurate records and supporting the administrative team.

Patience, compassion, empathy and problem solving skills

Strong organizational and multitasking skills

Ability to work under strict deadlines and manage stress

Willingness to learn and passion for helping others

Compensation: Starting monthly salary of between 30k-35K

Opportunity to earn a monthly bonus

Opportunity to earn sales incentives

Chance to earn a group bonus upon achieving a set target

30 days training provided with a stipend of Rs 15,000 - Rs 17500

Conclusion: If you meet these qualifications and are interested in this position, please send your CV today.

Job Types : Full-time, Permanent

Benefits : Commuter assistance

Health insurance

Paid sick time

Provident Fund

Work Location: In person

Pay: ₹30,000.00 - ₹45,000.00 per month

Work Location: In person

📌 Sales Representative (Noida)
🏢 kusum group
📍 Noida