Core Job Responsibilities

- Workflow & Process Oversight: Monitor day-to-day operations and task stages to ensure standard operating procedures (SOPs) and flowcharts are followed on schedule. [1, 2]
- Cross-Departmental Liaison: Act as a central communication bridge between teams (such as sales, operations, HR, or supply chain) to align daily actions and transparent roadblocks. [1, 2]
- Data & Report Management: Maintain master data, trackers, spreadsheets, CRM/SAP records, and generate performance or operational reports for management. [1, 2, 3]
- Issue Resolution & Escalations: Serve as the first point of contact for process-related questions, identify workflow gaps, handle bottlenecks, and escalate unresolved issues. [1, 2, 3]
- Process Improvement & Audits: Conduct regular operational audits, analyze key performance indicators (KPIs), and recommend or implement workflow enhancements. [1, 2]
- Training & Support: Provide guidance, documentation, and operational support to team members and process users. [1, 2, 3]

Pay: ₹12,000.00 - ₹16,000.00 per month

Work Location: In person

📌 Process Coordinator (Siliguri)
🏢 DigiInd
📍 Siliguri