Are you a service-minded systems professional who
enjoys helping people get the most from technology? Do you thrive
on solving everyday problems, turning data into useful information
and making systems easier to use? If so, this role could be a
strong fit for you. What you can expect: Preferred by Nature is
looking for a Salesforce Support Specialist to help our global
workforce use Salesforce effectively. Based in India within our
Data and Technology division, you will support the systems and
information that enable our colleagues to advance better land
management and business practices that benefit people, nature and
the climate. Reporting to the Senior Salesforce Team Lead, you will
resolve day-to-day issues, improve the user experience and provide
practical guidance and training. You will also support reliable
data management, reporting and ongoing system improvements, helping
teams and leaders access helpful information and work more
efficiently. Working with us is never routine, so in this role you
can expect the following areas to be central to your work: Provide
timely, practical Salesforce support to our global workforce,
proactively responding to questions, investigating issues and
following through to resolution. Manage system-change requests by
gathering information, clarifying user needs and involving the
right colleagues in decisions. Improve the user experience by
configuring screens, data views, reports, dashboards and
team-focused home pages so that information is easy to find and
use. Work with internal stakeholders to simplify processes, improve
system pages and make everyday tasks more efficient. Support system
maintenance, data-quality reviews and data cleaning to keep
information accurate, complete and useful, and strengthen
consistent data-management practices. Develop reports and
dashboards that help employees and managers understand performance,
identify trends and make informed decisions. Create clear user
guides and training materials, and deliver onboarding and training
tailored to the needs of different employee groups. Keep your
knowledge of Salesforce and related technologies up to date,
including emerging developments and opportunities related to
artificial intelligence. Your first year with us: Within three
months,



you will: Build a strong understanding of our Salesforce
environment, key business processes, user groups and support needs.
Complete onboarding on Preferred by Nature’s systems and support
procedures, and resolve common user issues with guidance. Identify
recurring support needs, contribute a practical user guide and
agree initial data-quality and user-experience improvements with
the team. Within six months, you will: Manage routine support
requests with growing independence and escalate complex issues with
clear investigation notes. Deliver practical onboarding or training
and implement agreed improvements to a report, dashboard, screen or
data view. Complete a focused data-quality review and support
corrective action, with users involved in checking the results.
Within twelve months, you will: Provide dependable support from
initial enquiry through to confirmed resolution, with clear
communication and appropriate escalation. Demonstrate improvement
in an agreed area of data quality, user experience or recurring
support issues, supported by evidence and user feedback. Work
independently across routine support, reporting and user guidance,
and contribute a prioritised plan for further system and process
improvements. Important that you: Bring experience providing
application, CRM or business systems support, ideally within
Salesforce or a similar platform. Have excellent communication
skills and can collaborate effectively with technical and
non-technical stakeholders. Have experience understanding
stakeholder requirements, resolving issues and delivering practical
solutions. Have a strong customer service orientation and take a
proactive approach to helping users. Can investigate issues,
identify root causes and recommend solutions using sound analytical
and problem-solving skills. Understand data quality, data




governance and information management, with close attention to
detail and accuracy. Understand basic User Experience and User
Interface principles and how to make systems intuitive and
user-friendly. Are fluent in spoken and written English. Are
motivated to develop your Salesforce expertise and interested in
emerging technologies, including artificial intelligence in
business systems. Would also be great, but not necessary, if you:
Have hands-on experience supporting Salesforce users. Have
configured system pages or data views, or developed reports and
dashboards. Have created user guides and delivered training or
onboarding for business-system users. Have supported colleagues
across different teams, countries or levels of technical
confidence. If this sounds like you, we would love to hear from
you! What Sets Us Apart: Meaningful, mission-driven work supporting
better land management and business practices that benefit people,
nature and the climate. An in-depth onboarding and professional
training that prepares you with the right skills and knowledge to
thrive in this role. Excellent opportunities for growth and
career development. A friendly, international team of
colleagues, with a pleasant work environment. Global work culture
and potential future travel opportunities. 20 days of vacation
leave per year Preferred by Nature Preferred by Nature is a
non-profit, mission-driven organisation that works for sustainable
land management and climate-friendly solutions. With 300+ employees
and a network of local experts, we develop practical solutions to
drive positive impacts in production landscapes and supply chains
in 100+ countries. We focus on forest and climate impact
commodities and related sectors. How to apply If you feel you meet
the requirements of the role, please submit your application,
including salary expectations, via the application form below.
Application pre-screening will be conducted during the application
period. Only applicants legally eligible to work in India will be
considered. Preferred by Nature wishes our staff to reflect the
diversity of society and thus welcomes applications from all
qualified candidates regardless of personal
background.

📌 Salesforce Support Specialist (Karnataka)
🏢 Preferred by Nature
📍 Karnataka