Service Delivery Specialist (Chennai)

Service Delivery Specialist (Chennai)

27 Oct
|
Valeo
|
Chennai

27 Oct

Valeo

Chennai

• Governance & ROI Tracking: Lead end-to-end automation governance, tracking ROI, lifecycle metrics, and performance of AI agents and RPA (Robotic Process Automation, Scripts, AI/Agent) initiatives.
• Support-Level Optimization (Shift-Left): Analyze ITSM ticket patterns and standard operating procedures and highlight the requests to convert manual L1/L2 support interventions into automated L0 self-service workflows.
• KPI & Executive Reporting: Formulate operational metrics (utilization, quality, effectiveness) and deliver monthly AI and automation governance dashboards for IT leadership.
• Technical & ITSM Expertise:
• Mandatory : ITIL Certified, Governance, Service Delivery Management (ITSM)
• Hands on

Experience:
Scripting (Python or Powershell), Agentic AI, Automation
• Optional : Appscript, API Integration, KPI & Dashboard
• Cross-Functional Consulting: Act as an internal advisor to regional managers and Centers of Excellence on AI agent capabilities, automation feasibility, and best practices.

📌 Service Delivery Specialist (Chennai)
🏢 Valeo
📍 Chennai

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