Key Responsibilities
• Provide first-level support for business applications, including ERP modules; log, track and resolve user tickets within agreed timelines and escalate complex issues to the respective manager.
• Understand and monitor how data and transactions flow across departments through the system.
• Support the maintenance, testing and improvement of the company’s in-house software.
• Identify and correct data errors with the concerned department; maintain master data discipline as per the data-entry rules set by the IT Head.
• Prepare and share routine MIS and system reports for users and management.
• Able to act as a functional coordinator, i.e. the link between users and developers: gathering and documenting user requirements, explaining them to developers, and testing and validating the software (UAT) before release.
• Coordinate with department heads on software requirements and process gaps,



and with external vendors and service providers when needed.
• Click photographs of products along with their unique product code and upload them to the designated system or platform. Qualifications And Technical Skills
• Diploma in Software / Computer Science/ B.
Sc. IT / BCA in IT.
• Fresher or 0-2 years of relevant experience.
• Working knowledge of any business software or ERP; exposure to SAP (Supply Chain / Sales modules) preferred.
• Working knowledge of MS Excel and MS Office; basic knowledge of databases (SQL) is an advantage.
• Must have Explicit communication, Willingness to learn, Attention to detail, Logical Thinking, Problem solving ability & Ability to prioritize tasks.

📌 Executive - IT (Prantij)
🏢 Ariane fine porcelain
📍 Prantij