#

Job Description
Service Coordinator Quickserves Pain India Department Service Operations Job Title Service Coordinator ## About Quickserves Quickserves is a service support company providing service coordination and after-sales support for small and large home appliances. We focus on customer satisfaction, timely complaint resolution, and efficient service operations. ## Job Responsibilities 1. Complaint Management:Register, assign, track, and monitor customer service complaints through the CRM system. 2. Technician Coordination Coordinate with service franchises, authorized service centres (ASCs), and field technicians to ensure timely service. 3. Daily Follow-ups Follow up on pending, escalated, and overdue complaints until resolution. 4. Customer Support:Communicate with customers regarding complaint status, technician visits, and service updates. 5. CRM & MIS Reporting: Maintain accurate complaint records and prepare daily service reports, pending reports, and closure reports. 6. Spare Parts Coordination: Coordinate with the concerned teams regarding spare parts availability and dispatch. 7. Escalation Management: Identify delayed complaints and escalate critical cases to the Service Head or concerned department. 8. Service Quality: Ensure proper complaint closure,



customer satisfaction confirmation, and service quality standards. 9. Team Coordination: Work closely with the Service Head, franchise partners, dealers, and brand service teams. 10. Target Achievement: Ensure complaints are resolved within the defined turnaround time (TAT). Required Qualifications
* Experience in customer service, service coordination, or after-sales support is preferred.
* Basic computer knowledge and proficiency in MS Excel.
* Experience with CRM software and complaint management systems is an advantage.
* Valuable communication and coordination skills. ## Required Skills
* Strong follow-up and problem-solving abilities.
* Good verbal and written communication.
* Ability to manage multiple complaints simultaneously.
* Attention to detail and accurate reporting.
* Customer-focused approach and teamwork.
* Ability to work under pressure and meet deadlines. ## Key Performance Indicators (KPIs)
* Complaint resolution within TAT.
* Reduction in pending and escalated complaints.
* Accurate and timely CRM updates.
* Customer satisfaction and service quality.
* Daily reporting and follow-up compliance.

📌 Service Coordinator (Ghaziabad)
🏢 QUICKSERVES
📍 Ghaziabad