ServiceNow Lead Engineer

Company: Work4Flow

Employment Type: Full-Time

Work Mode: 100% Remote

Experience: 3–5 Years

About Work4Flow

Work4Flow is a ServiceNow-focused skilled services company and a premium

ServiceNow partner. We help organizations modernize their business processes through

ServiceNow implementations, workflow automation, custom applications, integrations,

and AI-powered solutions.

We are looking for an experienced ServiceNow Lead Engineer who can combine strong hands-on technical expertise with technical leadership to deliver scalable enterprise

ServiceNow solutions.

Role Overview The ServiceNow Lead Engineer will lead the technical delivery of ServiceNow projects,

provide technical direction to developers, design scalable solutions, and ensure development follows ServiceNow best practices.

The ideal candidate should have strong hands-on development experience along with experience mentoring developers, reviewing technical solutions, and working directly with functional teams, architects, and clients.

Key Responsibilities

- Lead the technical design and development of ServiceNow implementations and custom applications.
- Provide technical leadership and guidance to ServiceNow developers.
- Analyze business and technical requirements and translate them into scalable

ServiceNow solutions.
- Work across ITSM, CSM, and HRSD modules based on project requirements.
- Design and develop complex ServiceNow solutions using Business Rules,

Script Includes, Client Scripts, ACLs, UI Actions, UI Policies, Flow Designer,

and Service Catalog.

- Lead development and customization of UI Builder, Service Portal,

Workspaces, and custom applications.




- Design and implement integrations using REST APIs, IntegrationHub, and other enterprise integration technologies.
- Review code and technical solutions to ensure quality, scalability, security, and maintainability.
- Mentor and guide junior and mid-level ServiceNow developers.
- Conduct technical design reviews, code reviews, and troubleshooting sessions.
- Support estimation, technical planning, solution design, development, testing,

deployment, and production support.
- Identify technical risks and recommend appropriate solutions.
- Work closely with ServiceNow architects, project managers, business analysts,

and clients.
- Drive automation and platform optimization initiatives.
- Contribute to AI-driven ServiceNow solutions involving Now Assist, Agentic AI,

AI Search, Virtual Agent, and other ServiceNow AI capabilities.

Required Skills

- 4–7 years of hands-on ServiceNow development experience.
- Strong understanding of ServiceNow platform architecture and development best practices.
- Strong hands-on expertise in JavaScript, Glide APIs, Business Rules, Client

Scripts, Script Includes, ACLs, and UI Policies.
- Strong experience with Flow Designer and workflow automation.
- Strong knowledge of Service Catalog and application development.
- Experience with ITSM, CSM, and HRSD modules.
- Strong experience with ServiceNow integrations,



REST APIs, and IntegrationHub.
- Experience in technical leadership, mentoring, or leading a ServiceNow development team.
- Strong debugging, problem-solving, and analytical skills.
- Ability to review technical requirements and provide appropriate solution approaches.
- Strong communication and client-facing skills.

Preferred Qualifications

- CSA certification is mandatory.
- CAD and CIS certifications are highly preferred.
- CTA certification is an advantage for senior architecture responsibilities.
- Experience with Now Assist, Agentic AI, AI Search, Virtual Agent, and

ServiceNow AI solutions is highly desirable.
- Experience with Automated Test Framework (ATF), CMDB, IntegrationHub ETL,

and enterprise integrations is a plus.
- Experience working on large-scale ServiceNow implementations is preferred.

Leadership Expectations

- Act as the technical point of contact for the development team.
- Mentor developers and help improve technical capabilities across the team.
- Establish and maintain development standards and best practices.
- Ensure solutions are scalable, secure, reusable, and aligned with ServiceNow best practices.
- Proactively identify technical challenges and provide solutions.
- Collaborate with architects and stakeholders to ensure successful project delivery.

What We Offer

- Opportunity to lead enterprise ServiceNow implementations.
- Exposure to ServiceNow AI, Agentic AI, automation, integrations, and emerging technologies.
- Technical leadership and career growth opportunities.
- Opportunity to work with an experienced ServiceNow team and global clients.

📌 ServiceNow Lead Engineer (India)
🏢 Work4flow
📍 India