Experience: 5-8 Years

Job Location: Hyderabad

OSI Digital is looking for a skilled and proactive ServiceNow Administrator with strong experience in ServiceNow platform administration, ITSM processes, workflow automation, integrations, and platform maintenance. The ideal candidate should possess excellent problem-solving skills and the ability to manage, enhance, and support ServiceNow environments while ensuring platform stability, security, and optimal performance.

Responsibilities

- Administer, maintain, and support the ServiceNow platform across various modules.
- Configure and manage ITSM applications including Incident, Problem, Change, Request, Knowledge, and Service Catalog.
- Create and maintain workflows, Flow Designer automations, business rules, UI policies, client scripts, and notifications.
- Manage users, groups, roles, permissions, and access controls (ACLs).
- Monitor platform performance, availability, and system health.
- Perform platform upgrades, patching, cloning, and instance management activities.
- Create reports, dashboards, and performance analytics to support operational and business requirements.




- Work with ServiceNow support and external vendors to resolve complex technical issues.

Required Skills

- 5-8 years of experience in ServiceNow Administration and support.
- Strong hands-on experience with ServiceNow ITSM modules.
- Experience managing Incident, Problem, Change, Request, Knowledge, and Service Catalog processes.
- Experience with Flow Designer, workflows, business rules, UI policies, client scripts, and notifications.

Valuable to Have

- Experience with ServiceNow HRSD, ITOM, ITAM, SecOps, or CSM modules.
- Exposure to scripting using JavaScript within ServiceNow.
- Experience with Performance Analytics and custom reporting.
- ServiceNow CAD, CIS-ITSM, or other advanced certifications.
- Exposure to Agile and DevOps methodologies.

We are not looking for someone who
- Is not willing to be part of 24/7 shift Schedule
- Never worked in the Managed Services / Support Environment
- Never worked with International Clients and conducted or managed review meetings.
- IS not willing to work from office

📌 ServiceNow Administrator (Hyderabad)
🏢 OSI Digital
📍 Hyderabad