# : Service Coordinator

Quickserves Pain India

Department Service Operations

Job Title Service Coordinator

## About Quickserves

Quickserves is a service support company providing service coordination and after-sales support for small and large home appliances. We focus on customer satisfaction, timely complaint resolution, and effective service operations.

## Job Responsibilities

- Complaint Management:Register, assign, track, and monitor customer service complaints through the CRM system.
- Technician Coordination Coordinate with service franchises, authorized service centres (ASCs), and field technicians to ensure timely service.
- Daily Follow-ups Follow up on pending, escalated, and overdue complaints until resolution.
- Customer Support:Communicate with customers regarding complaint status, technician visits, and service updates.
- CRM & MIS Reporting: Maintain accurate complaint records and prepare daily service reports, pending reports, and closure reports.
- Spare Parts Coordination: Coordinate with the concerned teams regarding spare parts availability and dispatch.
- Escalation Management: Identify delayed complaints and escalate critical cases to the Service Head or concerned department.
- Service Quality: Ensure proper complaint closure,



customer satisfaction confirmation, and service quality standards.
- Team Coordination: Work closely with the Service Head, franchise partners, dealers, and brand service teams.
- Target Achievement: Ensure complaints are resolved within the defined turnaround time (TAT).

Required Qualifications

Experience in customer service, service coordination, or after-sales support is preferred.

Basic computer knowledge and proficiency in MS Excel.

Experience with CRM software and complaint management systems is an advantage.

Good communication and coordination skills.

## Required Skills

Strong follow-up and problem-solving abilities.

Good verbal and written communication.

Ability to manage multiple complaints simultaneously.

Attention to detail and accurate reporting.

Customer-focused approach and teamwork.

Ability to work under pressure and meet deadlines.

## Key Performance Indicators (KPIs)

Complaint resolution within TAT.

Reduction in pending and escalated complaints.

Accurate and timely CRM updates.

Customer satisfaction and service quality.

- Daily reporting and follow-up compliance.

📌 Service Coordinator (Ghaziabad)
🏢 QUICKSERVES
📍 Ghaziabad