Service Delivery Specialist (Chennai)

Service Delivery Specialist (Chennai)

27 Oct
|
Valeo
|
Chennai

27 Oct

Valeo

Chennai

- Governance &
- ROI Tracking:

Lead end-to-end automation governance, tracking ROI, lifecycle metrics, and performance of AI agents and RPA (Robotic Process Automation, Scripts, AI/Agent) initiatives.
- Support-Level Optimization (Shift-Left): Analyze ITSM ticket patterns and standard operating procedures and highlight the requests to convert manual L1/L2 support interventions into automated L0 self-service workflows.
- KPI &
- Executive Reporting: Formulate operational metrics (utilization, quality, effectiveness) and deliver monthly AI and automation governance dashboards for IT leadership.
- Technical &
- ITSM Expertise:
- Mandatory : ITIL Certified, Governance, Service Delivery Management (ITSM)
- Hands on Experience : Scripting (Python or Powershell), Agentic AI, Automation
- Optional : Appscript, API Integration, KPI &
- Dashboard
- Cross-Functional Consulting: Act as an internal advisor to regional managers and Centers of Excellence on AI agent capabilities, automation feasibility, and best practices.

📌 Service Delivery Specialist (Chennai)
🏢 Valeo
📍 Chennai

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