Role Summary The senior implementation support engineer independently manages complex application integrations, configuration, deployment validation, troubleshooting, and post-deployment stabilization across customer and manufacturing environments. The role serves as a technical escalation point, drives implementation quality, improves deployment processes, and mentors team members while collaborating with engineering, product, and manufacturing operations.

Position Summary

We are seeking an experienced senior implementation support engineer to lead complex technical implementation activities for UI-based workflow applications used on manufacturing shop floors. The ideal candidate will have strong expertise in application configuration, API integrations, technical troubleshooting, and production deployments, with the ability to independently resolve complex issues and improve implementation efficiency.

Key Responsibilities

- Independently manage complex implementations from requirement analysis and configuration through deployment and stabilization.
- Configure application settings, workflows, Autoflows, operator UIs, user roles, permissions, and business rules.
- Troubleshoot complex application, API integration, configuration, and deployment issues.
- Validate REST APIs, JSON/XML payloads, data transformations, and application data flows.
- Perform functional, integration, and regression testing to ensure production readiness.
- Conduct root cause analysis and implement corrective actions to prevent recurring issues.
- Collaborate with Engineering, Product and Program Management, IT, and Manufacturing Operations to resolve technical challenges and dependencies.
- Support production rollouts, release validation, and post-deployment stabilization.




- Develop scripts, reusable configurations, and utilities to automate implementation and validation tasks.
- Create and maintain implementation guides, SOPs, technical runbooks, and knowledge base articles.
- Mentor junior engineers and share technical knowledge and troubleshooting practices.
- Participate in the 24x7 on-call rotation and support business-critical production incidents.

Required Qualifications

- Bachelor's degree in computer science, information technology, electronics, industrial engineering, or a related field.
- 4–7 years of experience in application implementation, technical support, software deployment, or systems engineering.
- Proven experience independently managing complex application implementations and production deployments.
- Strong understanding of REST APIs, client-server architecture, and application integrations.
- Working knowledge of SQL, AWS, Git, and Windows/Linux environments.
- Strong analytical, troubleshooting, and root cause analysis skills.
- Excellent communication, documentation, and stakeholder coordination abilities.
- Ability to manage implementation priorities independently and collaborate across technical and business teams.
- Willingness to travel to manufacturing sites as required.

Preferred Qualifications

- Experience with manufacturing systems, factory automation,



or industrial software.
- Knowledge of manufacturing processes and shop floor operations.
- Experience with Python scripting and implementation automation.
- Familiarity with JSONata, XML configuration, Postman, and Swagger.
- Experience with Current Relic or similar application monitoring tools.
- Familiarity with Agile/Scrum and ticketing tools such as Jira or Zendesk.
- Experience mentoring junior engineers and supporting production releases.

Technical Skills

- REST APIs and API Integration
- Python Scripting and Git
- JSON, XML, and JSONata Query Language
- Postman and Swagger
- SQL and Data Validation
- UI-Based Application Configuration
- Workflow & Autoflow Configuration
- Functional and Integration Testing
- Deployment & Release Support
- AWS and Windows/Linux Environments
- New Relic and Application Monitoring
- Jira/Zendesk and Technical Documentation

Soft Skills

- Strong ownership and accountability.
- Analytical thinking and problem-solving.
- Effective communication and stakeholder management.
- Ability to work independently and collaboratively.
- Mentoring and knowledge-sharing capabilities.
- Customer-focused approach and continuous improvement mindset.
- Ability to work in fast-paced manufacturing environments.

Working Hours & On-Call Support

- Standard 8x5 work schedule (Monday to Friday) aligned with business operating hours.
- Participation in a 24x7 on-call support rotation for business-critical production incidents, including nights, weekends, and public holidays.
- Occasional travel to manufacturing sites for implementation, deployment, troubleshooting, and stabilization activities.

📌 Senior Technical Support Engineer (India)
🏢 Cimpress India
📍 India