Company Description Livmo Health is an emerging healthcare support platform in India, focused on making care more personal, accessible, and reassuring for families, especially when loved ones live far apart. The company connects families to timely medical support, emotional care, and coordinated services, helping move quickly from concern to action. With over 500 customers, Livmo Health provides real-time health updates, emergency coordination, and digital assistance through a wide network of diagnostic labs, homecare centers, specialists, ambulance services, and pharmacies. Its services span lab and diagnostic coordination, physiotherapy, pharmacy, ophthalmology, dental care, and comprehensive homecare support. Livmo Health is driven by innovation and empathy, ensuring distance never compromises the well-being of families. Role Description The Support Associate is a Part time role, with flexibility for some work-from-home arrangements. This position is responsible for assisting families and patients with service coordination, responding to inquiries, and providing clear information about Livmo Health’s offerings through phone, messaging, and digital platforms. The Support Associate will handle case updates, track service requests, and follow up with partner providers such as labs, homecare centers, and pharmacies to ensure timely support. Daily tasks include documenting interactions in internal systems, escalating concerns to the appropriate teams, and safeguarding customer data in line with company policies.



The role also involves collaborating with clinical and operations teams, offering empathetic, solution-oriented support, and contributing feedback to improve workflows and the caregiving experience. Also discuss with healthcare providers in onboarding into Livmo Health platform. Qualifications
• Experience in support-focused roles, such as Support Workers or customer service in healthcare or service industries.
• Multi lingual skills
• Strong Interpersonal Skills, including empathy, patience, and the ability to build trust with diverse families and caregivers.
• Knowledge of Safeguarding principles and commitment to protecting customer privacy, safety, and dignity.
• Explicit and professional Communication skills, both verbal and written, with proficiency in English; knowledge of regional languages is an advantage.
• Ability to provide Technical Support for digital tools, apps, and platforms used by customers and internal teams.
• Organizational and time-management skills to handle multiple cases, follow-ups, and documentation accurately.
• Comfort working in a hybrid environment, collaborating with cross-functional teams and adapting to changing priorities.
• Prior experience in healthcare coordination, tele-support, or patient services is preferred.
• Diploma or bachelor’s degree in any discipline is beneficial; relevant certifications in healthcare support or customer service are a plus.

📌 Support Associate (India)
🏢 Livmo Health
📍 India