Company Description RMV Workforce LLP is a forward-thinking consulting firm in India specializing in IT, Non-IT, and BPO talent solutions. The organization focuses on helping professionals elevate their careers by connecting them with impactful opportunities in diverse industries. RMV Workforce LLP promotes innovation, problem-solving, and industry transformation through its services. Team members work in a collaborative, inclusive culture that values diversity, teamwork, and professional growth. The firm is actively expanding its workforce and offers multiple career paths for motivated individuals. Role Description The Customer Support Associate (Travel – L1) role is a full-time, on-site position based in Gurugram. In this role, the associate will handle customer inquiries related to travel bookings, itinerary changes, cancellations, and general service support via phone, email, and chat. Daily tasks include resolving customer issues efficiently, providing accurate information on travel products and services, and ensuring a positive customer experience with each interaction. The associate will document all customer interactions in internal systems, follow established processes and compliance guidelines, and escalate complex issues when necessary. The role may also involve assisting with basic sales-related queries,



supporting new customers in understanding services, and participating in ongoing training to stay updated on travel policies and systems. Qualifications
• Candidates should possess strong Customer Support and Customer Service skills to manage inquiries and resolve issues effectively.
• Candidates should possess Customer Experience skills to ensure high-quality, empathetic, and consistent interactions across all channels.
• Candidates should possess Sales skills to identify opportunities for service upgrades and support basic sales conversations when needed.
• Candidates should possess Training-related skills, such as the ability to learn new systems quickly and apply process updates accurately.
• Excellent verbal and written communication skills in English; additional language proficiency is an advantage.
• Comfort working in a quick-paced, target-driven environment, with strong problem-solving and time-management abilities.
• Basic computer literacy and familiarity with CRM or ticketing tools; prior experience in travel, BPO, or customer contact centers is beneficial.
• Minimum educational qualification of a high school diploma or equivalent; a graduate degree is preferred.

📌 Customer Support Executive (Gurugram)
🏢 RMV Workforce
📍 Gurugram