? We’re Hiring: Senior / Lead Technical Support Engineer – Fire Alarm Systems ? ?

Location:
Pune, Maharashtra ? Company: Maple Armor ?‍?

Experience:
8–10 Years ? Industry: Fire Alarm / Life Safety Systems ?

About the Role
At Maple Armor, we are on a mission to deliver advanced and reliable fire safety solutions. We are looking for a highly skilled and driven Senior / Lead Technical Support Engineer to strengthen our technical team and support our growing customer base across India. This role is ideal for someone who thrives in both technical problem-solving and customer-facing environments, with deep expertise in fire alarm systems and life safety technologies. ⚙️

Key Responsibilities
? Technical Support Excellence
• Deliver pre-sales technical support to sales teams, consultants, and clients across multiple projects
• Provide post-sales support, including troubleshooting, installation guidance, and issue resolution
• Prepare technical reports and collaborate closely with internal management ? System Expertise & Leadership
• Work with addressable fire alarm systems, detectors, and large network-based projects
• Lead system configuration, programming, and commissioning
• Support integration with BMS, PA systems, and fire suppression systems ? Site & Field Engagement
• Visit project sites for installation, testing, and commissioning support
• Perform root cause analysis and coordinate with R&D; teams
• Ensure optimal system performance and customer satisfaction ? Training & Documentation




• Conduct technical training sessions for distributors and internal teams across PAN India
• Develop technical manuals, reports, and documentation
• Support product demos and presentations ? Required Qualifications✔️ Bachelor’s Degree / Diploma in Electrical or Electronics Engineering ✔️ 8–10 years of hands-on experience in fire alarm or life safety systems ✔️ Strong knowledge of:
• Fire alarm system design & wiring
• Addressable & conventional systems
• Standards such as NFPA 72, IS Codes, and UL basics ✔️ Proven experience in troubleshooting, commissioning, and system support ✔️ Excellent communication and customer-handling skills ⭐ Preferred Skills➕ Experience with UL / ULC listed systems ➕ Knowledge of Fire Suppression Systems & BESS (Battery Energy Storage Systems) ➕ Understanding of system integration & networking protocols ➕ Proficiency in AutoCAD for fire alarm system design ➕ Willingness to travel across PAN India ? What Makes You a Great Fit✔️ Robust problem-solving mindset ✔️ Ability to manage multiple projects independently ✔️ Excellent coordination with cross-functional teams ✔️ Leadership capability with a hands-on approach ?

What We Offer
✨ Competitive compensation & benefits ✨ Opportunity to work with a fast-growing fire safety manufacturer ✨ Exposure to cutting-edge fire protection technologies ✨ Clear career growth path into technical leadership roles ? Interested candidates can apply or reach out directly via LinkedIn. Let’s build safer environments together with Maple Armor. ?

📌 Senior/Lead Technical support Engineer-Fire Alarm Systems (Pune)
🏢 Maple Armor India
📍 Pune