? We’re Hiring: Senior / Lead Technical Support Engineer – Fire Alarm Systems ?

? Location: Pune, Maharashtra

? Company: Maple Armor

?‍? Experience: 8–10 Years

? Industry: Fire Alarm / Life Safety Systems

? About the RoleAt Maple Armor, we are on a mission to deliver advanced and reliable fire safety solutions. We are looking for a highly skilled and driven Senior / Lead Technical Support Engineer to strengthen our technical team and support our growing customer base across India.

This role is ideal for someone who thrives in both technical problem-solving and customer-facing environments, with deep expertise in fire alarm systems and life safety technologies.

⚙️ Key Responsibilities? Technical Support Excellence

- Deliver pre-sales technical support to sales teams, consultants, and clients across multiple projects
- Provide post-sales support, including troubleshooting, installation guidance, and issue resolution
- Prepare technical reports and collaborate closely with internal management

? System Expertise & Leadership

- Work with addressable fire alarm systems, detectors, and large network-based projects
- Lead system configuration, programming, and commissioning
- Support integration with BMS, PA systems, and fire suppression systems

? Site & Field Engagement

- Visit project sites for installation, testing, and commissioning support
- Perform root cause analysis and coordinate with R&D; teams
- Ensure optimal system performance and customer satisfaction

? Training & Documentation





- Conduct technical training sessions for distributors and internal teams across PAN India
- Develop technical manuals, reports, and documentation
- Support product demos and presentations

? Required Qualifications✔️ Bachelor’s Degree / Diploma in Electrical or Electronics Engineering ✔️ 8–10 years of hands-on experience in fire alarm or life safety systems

✔️ Strong knowledge of:

- Fire alarm system design & wiring
- Addressable & conventional systems
- Standards such as NFPA 72, IS Codes, and UL basics

✔️ Proven experience in troubleshooting, commissioning, and system support ✔️ Excellent communication and customer-handling skills

⭐ Preferred Skills➕ Experience with UL / ULC listed systems

➕ Knowledge of Fire Suppression Systems & BESS (Battery Energy Storage Systems)

➕ Understanding of system integration & networking protocols

➕ Proficiency in AutoCAD for fire alarm system design

➕ Willingness to travel across PAN India

? What Makes You a Great Fit✔️ Solid problem-solving mindset

✔️ Ability to manage multiple projects independently

✔️ Excellent coordination with cross-functional teams

✔️ Leadership capability with a hands-on approach

? What We Offer✨ Competitive compensation & benefits

✨ Opportunity to work with a fast-growing fire safety manufacturer

✨ Exposure to cutting-edge fire protection technologies

✨ Clear career growth path into technical leadership roles

? Interested candidates can apply or reach out directly via LinkedIn.

Let’s build safer environments together with Maple Armor. ?

📌 Senior/Lead Technical support Engineer-Fire Alarm Systems (Pune)
🏢 Maple Armor India
📍 Pune