Job Location: Baner, Pune

Digital Marketing Agency Experience Mandatory

Key Responsibilities

- Lead and oversee overall agency operations and ensure smooth functioning across all departments. Manage coordination between Client Servicing, Performance Marketing, Social Media, SEO, Creative, Content and Print Media teams.
- Establish clear processes, responsibilities and accountability across departments.
- Plan and monitor team capacity, resource allocation and workload based on project requirements.
- Track project timelines, priorities, deliverables and deadlines to ensure timely execution.
- Monitor team productivity and departmental performance and take corrective actions wherever required. Conduct regular reviews with department heads and team members to track project progress and operational challenges.
- Ensure all client deliverables are completed as per scope, timeline and quality standards.
- Coordinate with Client Servicing teams to understand client requirements, priorities, approvals and escalations.
- Monitor execution of Performance Marketing campaigns, including coordination of campaign requirements, reporting and optimization activities.
- Oversee Social Media operations, including content calendars, creative requirements, approvals and publishing schedules.
- Coordinate with Creative and Design teams for digital and offline marketing requirements.
- Oversee execution timelines for print media and branding requirements, including brochures, hoardings, standees, newspaper advertisements, outdoor branding and other marketing collaterals.
- Ensure smooth coordination between creative, content, digital and servicing teams for integrated client campaigns.
- Identify operational gaps, delays and bottlenecks and implement practical solutions.
- Develop and standardize SOPs, workflows, checklists and reporting systems to improve operational efficiency.
- Maintain proper tracking of pending tasks, approvals,



dependencies and escalations.
- Handle internal and client-related operational escalations and ensure timely resolution.
- Monitor quality of work delivered by different departments and maintain consistent agency standards. Review department-wise performance, project status and operational reports and present key updates to management.
- Support management in improving team structure, resource utilization, delivery processes and operational performance.
- Ensure effective utilization of manpower and minimize unnecessary workload, delays and operational gaps. Work closely with management on business planning, operational growth and agency scalability. Contribute towards improving client satisfaction, retention and overall service quality.
- Take ownership of critical projects and ensure cross-functional teams work together effectively.
- Build a culture of accountability, ownership, collaboration and timely execution within the organization.

Required Skills & Qualifications

- 4+ years of relevant experience in Operations, Project Management, Agency Operations or a similar leadership role.
- Digital Marketing / Advertising Agency experience is mandatory.
- Strong understanding of digital marketing agency workflows and client delivery processes.
- Experience managing multiple teams and multiple client projects simultaneously.
- Strong understanding of Performance Marketing, Social Media, Creative, Content and Print Media. Excellent team management and leadership skills.
- Strong project planning, resource allocation and execution skills.
- Excellent communication and coordination abilities.
- Strong problem-solving and decision-making skills. Ability to manage deadlines, priorities and multiple projects in a fast-paced workplace.
- Strong understanding of SOPs, process management, quality control and performance management. Ability to handle client and internal escalations professionally.
- Strong ownership, accountability and execution mindset.

📌 Senior Client Partner / Senior Client Servicing (Pune)
🏢 Revigro Marketing
📍 Pune