Company Description SHANTILAL SHANGHVI FOUNDATION is a hospital and health care organization headquartered in Mumbai, Maharashtra, India, with its main office located on Ram Mandir Road in Vile Parle East. The foundation is focused on delivering accessible, quality health care services to diverse communities in and around Mumbai. Team members work in a setting that emphasizes patient well-being, ethical practices, and service to society.

Applicants can expect a professional workplace that values compassion, reliability, and collaboration among its health care and support staff.

Role Description The Patient Relation Executive is a full-time, on-site role based in Wadala. This role is responsible for welcoming patients and visitors, guiding them through registration and admission processes, and responding to inquiries in a clear and courteous manner.

The Patient Relation

Executive helps coordinate appointments, assists with billing or documentation queries, and ensures patients and families are kept informed about procedures, wait times, and next steps. Daily tasks include resolving minor concerns, escalating complex issues to relevant departments, maintaining accurate records of patient interactions, and supporting overall service quality standards.



The role involves close collaboration with medical, administrative, and support teams to maintain a positive patient experience throughout their visit.

Qualifications

- Strong interpersonal and communication skills to interact effectively with patients, families, and staff.
- Customer service and conflict-resolution abilities to handle inquiries, complaints, and sensitive situations with empathy and professionalism.
- Basic administrative and computer skills, including handling forms, data entry, and use of hospital information systems.
- Organizational and time-management skills to manage multiple patient requests and tasks efficiently.
- Fluency in English and local languages (such as Hindi and Marathi) is highly beneficial for patient communication.
- Prior experience in hospital, clinic, or customer-facing roles is preferred but not mandatory.
- Minimum educational qualification: Diploma or bachelor’s degree in any discipline; training in healthcare administration or hospitality is an advantage.
- Ability to work on-site in Wadala, including flexible hours or shifts as required by patient service needs.

📌 patient relation executive (Wadala)
🏢 Shantilal Shanghvi Foundation
📍 Wadala