Operations Executive – D2C

Department: Operations

Experience: 1–2 Years

Location: Kolkata, West Bengal

Job Summary

We are looking for an Operations Executive – D2C to manage day-to-day D2C order operations and ensure smooth order processing, fulfilment, delivery, and customer order management.

Key Responsibilities

● Manage end-to-end D2C order processing and fulfilment.

● Monitor orders across the D2C website and other online channels.

● Coordinate with internal teams and logistics partners for timely order fulfilment.

● Track order status, cancellations, failed deliveries, and RTOs.

● Monitor and resolve order-related operational issues.

● Ensure accurate and timely updates of order and inventory data.

● Coordinate with courier partners for delivery-related issues.

● Prepare daily/weekly D2C operations MIS and reports.





● Monitor key operational metrics and identify process gaps.

● Ensure adherence to defined TATs and operational SOPs.

Required Skills

● Solid understanding of D2C and E-commerce operations.

● Experience with order management and logistics coordination.

● Good analytical and problem-solving skills.

● Proficiency in MS Excel.

● Strong coordination and communication skills.

● Attention to detail and ability to manage multiple tasks.

Preferred

Experience in D2C, E-commerce, FMCG, or Consumer Brands will be preferred.

KPIs

● Order processing accuracy.

● Order fulfilment TAT.

● Delivery performance.

● RTO and cancellation rate.

● Order-related issue resolution.

● Operational reporting accuracy.

📌 OperationsC (Kolkata)
🏢 WishCare
📍 Kolkata