About The Company

Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

- Candidate should have 0 to 2 years of experience in Telecom/ISP domain Basic understanding of telecom standards & protocols Knowledge on Microsoft Office applications Coordination skills and taking the right approach logically Responsible for Delivery of services for international customers OLO - Delivery Management Supplier co-ordination for service delivery Ensures that all installation functions are performed in a timely fashion to meet agreed SLA s. Perform escalation management,



wherever necessary and in case project is in jeopardy. Customer communications and KCIs (Keep Customer Informed) Ensure customer-end service readiness End to end order management for smooth delivery Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix Solid Verbal and written communications skills

Minimum Qualifications & Experience

- Graduate with 0-2 years of experience

Other Knowledge & Skills

- NIL

Key Responsibilities

- Maintain daily activities and routines.
- Ensure SLA are achieved and work proactively to maintain the same.

📌 Jr Customer Service Executive - Platform Planning & Network Design (Chennai)
🏢 Tata Communications
📍 Chennai