JOB DESCRIPTIONHead of Quality Control (QC)Company: DGZ Holdings

Business Units: Flavours of Calicut | Crizpo | DGZ Food Manufacturing LLP

Department: Quality Control / Quality Assurance

Experience: Minimum 10 Years

Job Type: Full-Time

Location: Kerala, India

Reporting To: Management

- Job SummaryWe are looking for an experienced and detail-oriented Head of Quality Control to lead and oversee quality control and quality assurance operations across our food manufacturing units. The ideal candidate should have at least 10 years of experience in the food processing or FMCG industry, with strong expertise in food safety, quality management systems, regulatory compliance, product quality, and process improvement.

The candidate will be responsible for establishing and maintaining quality standards across the entire production process, ensuring that all products meet applicable food safety regulations, company specifications, and customer expectations.
- Key ResponsibilitiesA. Quality Control & Assurance

- Lead and manage all Quality Control (QC) and Quality Assurance (QA) activities across manufacturing and packaging operations.
- Establish, implement, and monitor quality standards for raw materials, ingredients, work-in-progress, finished products, and packaging materials.
- Ensure consistent product quality, taste, texture, appearance, freshness, and shelf life across all product categories.
- Develop and maintain Standard Operating Procedures (SOPs), quality specifications, inspection checklists, and quality control plans.
- Monitor quality at every stage of production, from raw material procurement to finished product dispatch.
- Establish appropriate sampling, testing, inspection, and product release procedures.

B. Food Safety & Regulatory Compliance

- Ensure compliance with applicable FSSAI regulations, food safety standards, and other relevant statutory requirements.
- Implement and maintain food safety management systems, including HACCP-based controls, GMP, and GHP.
- Lead internal quality audits, hygiene inspections, and compliance assessments.
- Coordinate with external auditors, regulatory authorities, certification bodies, and testing laboratories as required.
- Ensure proper documentation, traceability, batch records, and quality-related statutory records are maintained.
- Monitor sanitation, personal hygiene, pest control, storage conditions, and overall manufacturing hygiene.

C. Raw Material & Supplier Quality

- Establish quality specifications and acceptance criteria for raw materials, ingredients, and packaging materials.
- Work closely with Procurement and suppliers to ensure the quality and consistency of incoming materials.
- Develop supplier evaluation, approval, and performance monitoring processes.
- Investigate raw material quality issues and coordinate corrective actions with suppliers.
- Ensure appropriate inspection and testing of incoming materials before approval for production.

D. Production & Process Quality

- Work closely with Production, New Product Development (NPD), Procurement, Packaging, and Warehouse teams to maintain consistent product quality.
- Monitor critical process parameters and establish suitable controls to minimize product defects and variations.




- Identify quality deviations during production and ensure timely corrective and preventive actions.
- Conduct root cause analysis for recurring quality issues and implement effective solutions.
- Establish in-process inspection procedures and ensure adherence to approved formulations, processing methods, and product specifications.
- Support process improvement initiatives to reduce rejection rates, wastage, rework, and customer complaints.

E. Product Testing & Shelf-Life Management

- Oversee product sampling, sensory evaluation, laboratory testing, and third-party testing where required.
- Coordinate microbiological, chemical, physical, and other relevant tests based on product risk and regulatory requirements.
- Establish and monitor shelf-life validation procedures for new and existing products.
- Ensure appropriate packaging integrity, storage conditions, and product stability.
- Review test results and approve products for release in accordance with established quality standards and procedures.

F. Customer Complaints & Corrective Actions

- Lead the investigation of customer complaints related to product quality, food safety, packaging, contamination, or shelf life.
- Identify root causes and implement corrective and preventive actions (CAPA).
- Maintain a complaint analysis system to identify recurring issues and improvement opportunities.
- Coordinate with Customer Support, Production, and other relevant teams to resolve quality-related concerns.
- Establish procedures for product withdrawal, recall, and incident management where necessary.

G. Team Leadership & Training

- Lead, mentor, and develop the QC/QA team across manufacturing operations.
- Define team responsibilities, performance expectations, and quality-related KPIs.
- Conduct training sessions on food safety, hygiene, quality standards, documentation, and inspection procedures.
- Build a strong quality culture by promoting accountability and adherence to established processes.
- Ensure adequate staffing, training, and resources for effective quality operations.

H. Documentation, Reporting & Continuous Improvement

- Maintain accurate records of inspections, testing, non-conformities, audits, corrective actions, and product approvals.
- Prepare periodic quality performance reports for management.
- Track quality KPIs, including rejection rates, customer complaints, non-conformities, audit findings, and CAPA closure.
- Identify opportunities to improve product consistency, process efficiency, food safety, and operational performance.
- Support new product launches, formulation trials, packaging changes, and process validation in coordination with the NPD team.

3. Educational Qualifications
- Bachelor's or Master's degree in Food Technology, Food Science, Food Engineering, Microbiology, Chemistry, Biochemistry, or a related discipline.
- Additional qualifications in Food Safety, Quality Management, HACCP, or related fields will be an advantage.




- Relevant certifications in ISO 22000, FSSC 22000, HACCP, or Internal/Lead Auditing will be preferred.

4. Experience & Technical Requirements
- Minimum 10 years of relevant experience in Quality Control and/or Quality Assurance within food manufacturing, food processing, or FMCG.
- Demonstrated experience in managing quality operations at a manufacturing facility, preferably with multiple product categories.
- Strong knowledge of FSSAI regulations, food safety practices, HACCP principles, GMP, GHP, and quality management systems.
- Experience in handling internal and external audits, regulatory inspections, product testing, and quality documentation.
- Practical experience in root cause analysis, CAPA, risk assessment, and non-conformance management.
- Experience in supplier quality management, shelf-life studies, product validation, and customer complaint investigations.
- Previous experience leading and managing a QC/QA team is essential.

5. Key Skills & Competencies
- Strong leadership and team management skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- High attention to detail and a systematic approach to quality management.
- Strong communication and cross-functional coordination skills.
- Ability to identify potential quality risks and implement preventive measures.
- Strong documentation, reporting, and audit management capabilities.
- Ability to work effectively in a fast-paced food manufacturing environment.
- High standards of integrity, accountability, and commitment to food safety.
- Ability to drive continuous improvement and establish a quality-focused work culture.

6. Key Performance Indicators (KPIs)Performance will be evaluated based on the following parameters:
- Compliance with applicable food safety and regulatory requirements.
- Reduction in product rejection, rework, and quality-related wastage.
- Reduction in customer complaints and recurring product defects.
- Timely completion and closure of corrective and preventive actions.
- Successful completion of internal and external quality audits.
- Consistency of product quality across batches and production units.
- Effectiveness of supplier quality monitoring.
- Timely completion of product testing and shelf-life validation.
- Effectiveness of QC/QA team training and performance.
- Accuracy and completeness of quality documentation and traceability records.

7. Ideal Candidate ProfileThe ideal candidate will be a hands-on quality professional who combines solid technical knowledge with practical manufacturing experience and leadership capability. They should be comfortable working closely with Production, NPD, Procurement, Packaging, and Warehouse teams while maintaining independent judgment on quality and food safety matters. The candidate must be proactive in identifying risks, resolving quality issues, strengthening food safety systems, and ensuring that quality standards are consistently maintained across all products and manufacturing operations.
- Application ProcessInterested candidates may submit their updated CV along with details of their relevant experience, current CTC, expected CTC, and notice period.

Email: [email protected]

Subject Line: Application – Head of Quality Control

📌 Head of Quality Control (Malappuram)
🏢 Flavours of Calicut
📍 Malappuram