Requirement Details:

Role: Enterprise Print Services Administrator / Engineer

Primary Location: Noida

Experience:4-14 yrs

Position Overview (Job Summary):

Responsible for administering, supporting, and optimizing enterprise print services across a multi-vendor printer workplace including HP, Canon, Xerox, and Ricoh. The role requires hands-on expertise in Canon uniFLOW / uniFLOW Online, PrinterLogic, secure/follow-me printing, printer driver and queue management, Windows print infrastructure, and print monitoring tools. The engineer will also handle L2/L3 incidents, migrations, upgrades, security, reporting, and vendor coordination.

Primary Skills:

1. Enterprise Print Services
2. Canon uniFLOW / uniFLOW Online
3. PrinterLogic
4. Secure Print / Follow-Me Printing
5. Printer Driver Management
6. Print Queue Management
7. Windows Print Infrastructure
8. L2/L3 Print Support & Troubleshooting

Secondary Skills:

- HP Web Jetadmin
- Canon iWEMC
- Xerox CentreWare
- Ricoh Device Manager
- Active Directory / Azure AD integration
- SNMP-based printer monitoring
- Printer fleet and consumables monitoring
- Print/scan/workflow troubleshooting
- Usage, cost, and compliance reporting
- Print security and auditing
- SLA-based incident/service-request management
- Print solution migrations and upgrades
- OEM/vendor management
- SOP and knowledge-document maintenance

Relevant hands-on experience should be in:

- Enterprise print-service administration
- Multi-vendor printer environments
- Canon uniFLOW and/or uniFLOW Online
- PrinterLogic
- Windows print infrastructure




- L2/L3 troubleshooting and support

Role and Responsibilities

A. Key Responsibilities

- Administer and support enterprise print services across HP, Canon, Xerox, and Ricoh environments.
- Configure and manage Canon uniFLOW / uniFLOW Online for secure printing, accounting, and workflows.
- Deploy and manage PrinterLogic for serverless print queues and printer-driver management.
- Configure and maintain Windows print queues, drivers, ports, and policies.
- Implement secure print release, follow-me printing, and user authentication using AD / Azure AD.
- Manage OEM print-management tools such as HP Web Jetadmin, Canon iWEMC, Xerox CentreWare, and Ricoh Device Manager.
- Troubleshoot print, scan, application, network, and workflow-related issues.
- Provide L2/L3 support for print-related incidents and service requests in line with SLAs.
- Monitor printer fleet health, availability, consumables, and usage through SNMP-based tools.
- Generate usage, cost, and compliance reports using uniFLOW and OEM platforms.

B. Additional Responsibilities:

- Support printer and print-management solution rollouts, migrations, upgrades, and device deployments.
- Coordinate with OEM vendors and managed service providers for maintenance and escalations.
- Enforce print-security, audit, and cost-control policies.
- Maintain SOPs, operational documentation, and print-service knowledge articles.
- Proactively optimize enterprise print services for cost reduction, service reliability, and improved user experience.

📌 File and Print Services (Noida)
🏢 HCLTech
📍 Noida