Key Responsibilities & Deliverables

Strategic & Portfolio Leadership

- Own end-to-end delivery governance across multiple large engagements within the assigned portfolio.
- Drive revenue growth, margin improvement, and customer satisfaction targets.
- Translate client business priorities into measurable quality, cost, and delivery outcomes.
- Contribute to organizational strategy, policy formulation, and long-term delivery capability planning.

Delivery & Technology Excellence
- Lead complex delivery programs leveraging Agile, DevOps, automation-driven, and continuous testing methodologies.
- Drive adoption of intelligent automation and AI-assisted quality practices to improve efficiency and defect prevention.
- Establish testing standards, quality processes, productivity metrics, and governance frameworks.
- Ensure adherence to delivery KPIs including schedule, quality, utilization, productivity, scope, risk, and profitability.

Domain & Client Leadership
- Leverage Life Insurance/BFSI domain expertise to guide solution design and delivery strategy.
- Act as a trusted advisor to client leadership on quality transformation, risk mitigation, and delivery optimization.
- Build and maintain strong executive-level client relationships.
- Identify account growth opportunities and drive value creation initiatives.

People & Capability Development
- Build, mentor,



and retain high-performing delivery leaders, test managers, and domain specialists.
- Strengthen Testing and Quality Engineering (QE) capabilities aligned with business and client needs.
- Foster a culture of accountability, continuous improvement, innovation, and customer-centricity.

Business Growth & Pre-Sales Support
- Support bid management, solutioning, estimations, and commercial proposals.
- Review and validate delivery approaches, effort estimates, and pricing models.
- Contribute to development of recent service offerings, accelerators, and automation-led QE solutions.

Required Experience

- 15+ years of experience in IT services, preferably within service-based organizations.
- 8-12 years of experience in senior delivery, program, or portfolio leadership roles.
- Proven track record of P&L; management, delivery excellence, and customer success.
- Strong experience in Agile, DevOps, Automation, Digital Transformation, and Quality Engineering programs.
- Exposure to AI-assisted quality analytics and data-driven delivery management.
- Ability to align quality, speed, cost, and business value realization for clients.
- Strong stakeholder management, client engagement, and team leadership capabilities.
- Experience in Life Insurance/BFSI domain preferred.

📌 Delivery Head (Gurugram)
🏢 QualityKiosk Technologies
📍 Gurugram