About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications NLD O&M;: Operation & maintenance of Fibre network including OSP, ISP, infra related activities OSP: Managing fibre network including Backbone & last miles, SLA/KPI has to be achieved as per target, liosioning with authorities like NH, R&B;, Municipal, Electricity boards etc., Managing Off role & Vendor teams, Operating knowledge of fibre tools OTDR, power meter & splicing machines ISP: Knowledge in transmission equipment’s SDH & DWDM technology, knowledge in new node integrations, NW planning, providing feasibilities, Hygiene practices of the equipment’s, Spare inventory maintenance INFRA: Knowledge in basic telecom power supply equipment and maintenance practices Process: follow the standard process and practices in health and safety, company compliances like TL9000 Size and Scope of Role Team lead: Has to lead the Team of O&M; team of Off role & Vendor deployed manpower

Job Description
Team of Off role engineers and Vendor Manpower including FRT Vehicles, Drivers, Splicers & Patrollers etc. Technical Degree with

Experience:




Technical Diploma or Technical degree with 3-5 years of Telecom background & preferred 2-4 years in Transmission BB & Access fiber operations, Valuable understanding of OFC/SDH/DWDM, Subject knowledge on Experience in OFC Transmission equipment’s like ECI/Tejas/HuaWei/CIENA etc Management

skills:
Fluent in English, possess excellent oral and written communication skills. Strong customer focus. Handles resolving customer complaints. Manage and drive third parties to the quick resolution of faults. Use Escalation matrix appropriately to get appropriate level of focus from technical teams and management

Key Responsibilities
>> Monitoring & analysing OSP/ISP/INFRA network faults raised from TCL NOC >> Preventive actions for Fiber Cut reduction & Corrective actions for OFC Restoration within SLA >> Align and manage the teams and resources to meet the KPI targets of customer >> Follow & Ensure the Process oriented activities like FSM Adoption, PTW, Safety OHS, PE/EPE, A2UG, TL9000, loss reduction, Fluctuation control etc >> Handling of OFC Tools and machinery like splicing machine, OTDR, Laser source and power meters etc. >> Coordinating with Other Operators, Govt and Private authorities >> Need to handle RS&R; & spares related to his operations. >> NW Optimization & Up gradations to be done >> May need to work under shifts Technical Competencies: Hands on Experience in operating OTDR, Splicing machine, Knowledge about Fiber Parameters, Fiber tools. Knowledge in SDH/DWDM , Service delivery , Health and safety

📌 Sr Customer Service Executive (India)
🏢 Tata Communications
📍 India