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Job Summary

This role could be based in India and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based.

• Financing and Securities Services ("FSS") is a product division within Corporate & Investment Banking ("CIB") offering Custody, Fund Services, Transfer Agency and Digital Assets.
• The FSS Global Process Owner Transfer Agency (GPO TA) Operations is a key leadership role accountable for GPO Transfer Agency Operations strategy across FSS Operations. The role is responsible for ensuring a clear strategic vision, journey and outcome to build a scalable, resilient and client-centric operations that meet business, client, regulatory, financial and control requirements.
• The role holder will be a key stakeholder in setting and delivering the FSS Operations strategy, managing Transfer Agency operational strategic service delivery outcomes and acting as the senior Operations leader for GPO Transfer Agency. The individual will work with the FSS business, other FSS Operations Global Process Owners, Regional Heads and GBS Head on a front-to-back basis. The role will support business growth, drive the right-shoring agenda, respond to outsourcing and regulatory change, and ensure that GPO Transfer Agency market requirements are incorporated into a consistent global operating model.

Key Responsibilities

Strategy, Planning & Execution




• Awareness and understanding of the Group's business strategy and model appropriate to the role.
• Develop the strategic vision and roadmap for FSS GPO Transfer Agency Operations, aligned to the FSS Business strategy and investment appetite.
• Support best practice and apply agreed global methodologies across GPO Transfer Agency, while addressing market-specific and regulatory requirements.
• Partner with the business on the digital agenda, anticipate disruptive forces and commercialise innovative technologies that strengthen service delivery.
• Deliver a robust control setting that mitigates the risk of loss and safeguards the Bank's and clients' assets.
• Ensure a seamless client experience through efficient processing and timely resolution of exceptions, supporting new-business generation and client retention.
• Align activities to the utilities model to increase standardisation, process efficiency, scalability and cost reduction.
• Support execution of the FSS Operations strategy across business growth, client service and operational excellence.
• Contribute to operating-model evolution, including right-shoring, global delivery alignment and the integration of GPO Transfer Agency requirements.

Business
• Support FSS businesses in implementing current capabilities, products and services from investment decision, design and specification through to production across GPO Transfer Agency.




• Support improvement in return on equity and commercialisation through usage monitoring, client-experience improvement and structured collection of defects and enhancement requirements.
• Act as the Operations owner for new products and services, agreeing actions, parameters and target dates where systems, workflows or resource capability must change.
• Lead delivery of the GPO Transfer Agency operations agenda, including growth, regulatory commitments, client enablement and market-specific priorities.
• Monitor service performance and client outcomes across GPO Transfer Agency, including services provided through GBS, taking action where quality, resilience or productivity falls below global expectations.
• Act as the senior escalation point for GPO Transfer Agency operational incidents ensuring actions are incorporated into future strategic planning.

Change & Transformation Governance
• Partner with Business and Technology teams to deliver consistent transformation outcomes across GPO Transfer Agency.
• Drive the FSS Operations strategic change agenda across transformation, regulatory and business initiatives.
• Ensure structured intake, prioritisation and tracking of initiatives against outcomes for risk reduction, business growth, scalability and process efficiency.
• Track investment and benefits realisation, including risk, cost, productivity and service outcomes, and incorporate GPO Transfer Agency dependencies into delivery plans.

Processes
• Effective strategic oversight and support for GPO Transfer Agency processes and activities, including capacity, capability, performance, cost, resilience and s

📌 Global Process Owner, Transfer Agency, FSS Operations(India, Malaysia) (Bengaluru)
🏢 Standard Chartered Bank
📍 Bengaluru