Store Manager – Quick Commerce / Dark Store Operations

Location: Kochi, Kerala

Experience: 3–5 years

Industry: Quick Commerce / E-commerce / Dark Store Operations

Employment Type: Full-time

About the Role

We are hiring experienced Store Managers for a leading quick-commerce company. The role involves end-to-end management of high-volume dark store operations, ensuring operational efficiency, inventory accuracy, team productivity, and timely order fulfilment.

We are looking for hands-on operations leaders who thrive in fast-paced environments, take ownership of results, and can effectively manage people and performance.

Key Responsibilities

- Store Operations: Manage daily dark store activities, including order processing, picking, packing, dispatch, and overall fulfilment efficiency.
- Team Leadership: Lead, train, motivate, and manage store associates, shift supervisors, and operational teams.
- Performance Management: Monitor operational KPIs, including order fulfilment time, picking productivity, inventory accuracy, and service levels.
- Inventory Management: Ensure stock accuracy, timely replenishment, cycle counts, and effective shrinkage control.
- Workforce Planning: Manage shift schedules, manpower allocation, attendance, and peak-hour readiness.
- Customer Experience: Maintain high order accuracy, timely dispatch, and adherence to customer service standards.
- Process Improvement: Identify operational bottlenecks, resolve daily challenges, and drive continuous improvements.
- Compliance: Ensure adherence to SOPs,



workplace safety, store hygiene, and operational standards.

Eligibility & Experience
- 3–5 years of relevant experience in quick commerce, dark store operations, e-commerce fulfilment, last mile operations or similar high-volume operations.
- Prior experience managing store operations and leading frontline teams.
- Strong understanding of inventory management, order fulfilment, manpower planning, and operational KPIs.
- Proven ability to work under pressure and consistently meet performance targets.
- Robust problem-solving, analytical, communication, and people-management skills.
- Ability to independently manage store-level operations and take ownership of outcomes.

Preferred Candidates

- Professionals with direct experience in last mile operations, warehouse operations , quick-commerce or dark store operations.
- Existing Store Managers, Assistant Store Managers, Dark Store Managers, or Fulfilment Centre Managers.
- Candidates familiar with the Kerala market.
- Immediate or early joiners.

What We're Looking For A proactive, results-oriented operations leader with strong execution capabilities, a customer-first mindset, and the ability to build high-performing teams in a fast-moving environment.

How to Apply

Interested candidates can apply through LinkedIn with their updated resume, mentioning their current location, relevant experience, current CTC, expected CTC, and notice period.

Only candidates with relevant operational experience will be shortlisted.

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