Company Description Spice Basket is a food brand focused on delivering fresh, natural, and sustainably sourced products without preservatives, additives, or artificial coloring. The company works directly with farmers and trusted growers, carefully inspecting each batch of spices and spice blends before shipping.

Spice

Basket offers a wide variety of seasonings to support both experienced cooks and beginners in creating flavorful meals. A knowledgeable customer support team helps customers choose the right products and promotes a community-oriented, healthier lifestyle. The company engages with customers through its website and social media channels to share updates, offers, and product information.

Role Description The Customer Support & Order Management Executive is a full time, on-site role based in Kochi. This role involves handling incoming customer inquiries via phone, email, and online channels, providing accurate information about products, orders, and deliveries. The executive will manage order entry, order processing, and coordination with warehouse and logistics teams to ensure timely and correct dispatch of products.

Daily tasks include tracking orders, resolving issues or delays, updating customer records,



and maintaining clear communication with customers throughout the order lifecycle. The role also requires documenting recurring issues, sharing feedback with internal teams, and contributing to the continuous improvement of customer experience and order management processes.

Qualifications

- Strong Customer Service and Communication skills, with the ability to handle inquiries professionally and empathetically.
- Order Management and Order Processing experience, including data entry, tracking orders, and coordinating with internal teams.
- Analytical Skills to review order data, identify issues or patterns, and support process improvements.
- Proficiency with basic computer applications, CRM or order management systems, and familiarity with online commerce platforms.
- Good organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
- Previous experience in customer support, retail, e-commerce, or food products is beneficial.
- Ability to work on-site in Kochi and collaborate effectively with cross-functional teams.
- Relevant educational background in business, commerce, hospitality, or a related field is an advantage.

📌 Customer Support & Order Management Executive (Kochi)
🏢 Spice Basket
📍 Kochi