We’re Hiring: Customer Service Officer (CSO)

Company: Fitness First

Job Category: Business Operations

Location: Gurgaon (Ambience Mall)

Workplace Type: On-site

Employment Type: Full-time

Experience: 1–2 years

About the Role

Fitness First is looking for a customer-focused and motivated Customer Service Officer (CSO) to manage front-desk operations, deliver an excellent member experience, and drive membership renewals and sales.

Key Responsibilities

1. Operations

- Manage front-desk activities and ensure a welcoming setting for members and guests.
- Handle membership sales, upgrades, cancellations, and related administration.
- Coordinate with relevant teams to report and resolve facility maintenance issues.

2. Customer Service

- Assist members with their queries and provide information about Fitness First services.
- Handle and resolve member complaints professionally and promptly.
- Build positive member relationships to improve satisfaction and retention.

3. Sales & Renewals





- Proactively contact members to drive membership renewals.
- Identify opportunities for upselling and cross-selling personal training, group fitness, and membership upgrades.
- Explain membership options, negotiate with customers, and help close sales.

Requirements

- A relevant qualification in customer service, sales, business administration, or a related field.
- 1–2 years of experience in customer service, sales, or operations; fitness industry experience is preferred.
- Excellent communication and interpersonal skills.
- Strong customer-handling, negotiation, and sales skills.
- Ability to manage front-desk operations and membership administration.
- A customer-first attitude with a proactive approach to problem-solving and achieving sales targets.

Interested in This Opportunity?

Share your updated resume with us on (phone hidden) to take the next step in your career with Fitness First!

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