Job Summary

We are seeking a customer-focused and enthusiastic Customer Support Executive to join our remote team in India. In this role, you will be responsible for assisting customers by resolving inquiries, addressing concerns, and providing accurate information about our products and services. The ideal candidate has excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer experiences through phone, email, and chat support.

Key Responsibilities

- Respond to customer inquiries via phone, email, chat, and other communication channels.
- Resolve customer issues related to products, services, billing, orders, and account management.
- Provide accurate information about company products, services, and policies.
- Troubleshoot basic technical and account-related issues and escalate complex cases when required.
- Maintain detailed records of customer interactions in the CRM or ticketing system.
- Ensure timely resolution of customer concerns while meeting service level agreements (SLAs).
- Follow up with customers to ensure issues have been resolved satisfactorily.
- Collaborate with internal departments to resolve customer requests efficiently.
- Identify recurring issues and recommend process improvements.




- Maintain a high level of customer satisfaction and professionalism.
- Stay updated on company products, procedures, and support guidelines.
- Meet individual and team performance metrics, including customer satisfaction (CSAT) and response times.

Qualifications

- Bachelor's degree in any discipline or equivalent work experience.
- 1+ years of experience in customer service, customer support, call center, or a similar role.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and problem-solving abilities.
- Basic computer proficiency and familiarity with CRM or customer support software.
- Ability to multitask and manage multiple customer interactions effectively.
- Ability to work independently in a remote environment.
- Willingness to work adaptable shifts, including evenings, weekends, or night shifts, if required.

Preferred Qualifications

- Experience in BPO, e-commerce, SaaS, banking, healthcare, or technology industries.
- Familiarity with CRM platforms such as Salesforce, HubSpot, Zoho CRM, or Freshdesk.
- Experience handling international customers is an advantage.
- Basic technical troubleshooting knowledge is a plus.

📌 Customer Support Executive (India)
🏢 iConsultera
📍 India