Company Description

MadSign Media is a creative growth partner for luxury jewelry, D2C, and high-growth Indian brands, with a focus on measurable business outcomes. The company integrates brand, performance, AI, and content into one accountable system designed to drive sustainable, compounding growth. Team members collaborate closely with clients to build data-informed strategies that elevate brand presence and conversion.

MadSign Media values experimentation, creativity, and performance, offering opportunities to work on diverse, fast-scaling brands in a dynamic environment.

Role Description The Customer Relationship Management Specialist is a full time, on-site role based in the Kolkata metropolitan area. This role is responsible for managing and optimizing CRM systems, ensuring accurate customer data, and segmenting audiences for targeted campaigns. The specialist will monitor customer interactions and engagement, analyze metrics, and provide insights to improve retention, upsell opportunities, and overall customer experience.

Day-to-day tasks include coordinating with sales, marketing, and project teams, creating reports and dashboards, and supporting the implementation of CRM workflows and automations. The role also involves resolving CRM-related issues, documenting processes,



and continuously refining customer touchpoints to align with MadSign Media’s growth objectives.

Qualifications

- Candidates should possess strong Customer Relationship Management (CRM) and Sales skills, with experience using CRM platforms to drive customer engagement and revenue.
- Candidates should possess solid Analytical Skills to interpret data, track key performance indicators, and translate insights into actionable recommendations.
- Candidates should possess effective Communication skills, including the ability to collaborate with cross-functional teams and present findings clearly to stakeholders.
- Candidates should possess Project Management skills to plan, coordinate, and execute CRM initiatives and ensure timely delivery of tasks.
- Familiarity with marketing automation tools, customer journey mapping, and segmentation strategies is beneficial.
- Experience in digital marketing, agency environments, or working with luxury or D2C brands is an advantage.
- Bachelor’s degree in Business, Marketing, Communications, or a related field, or equivalent practical experience.
- Ability to work on-site in the Kolkata metropolitan area, maintain attention to detail, and adapt to a fast-paced, growth-focused environment.

📌 Customer Relationship Management Specialist (India)
🏢 MadSign Media
📍 India