Company Description Koshish Solar is an initiative led by a team of experienced IIT graduates with a mission to make solar energy simple, reliable, and affordable for everyone. The company delivers end-to-end solar solutions for homes, businesses, industries, and utility-scale projects, covering custom design, installation, government subsidies, approvals, and ongoing maintenance. By partnering with trusted brands such as Tata Power and Adani Solar, Koshish Solar focuses on high-performance, long-life systems that provide strong returns on investment.

The organization offers specialized solutions for residential, commercial, industrial, and large solar plants, enabling clients to cut power costs and meet sustainability goals. Customers choose Koshish Solar for its technical expertise, customized planning, Tier-1 components, and dedicated post-installation support.

Role Description The Customer Happiness Manager is a full time, on-site role based in Noida, responsible for ensuring an excellent end-to-end customer experience across Koshish Solar’s residential, commercial, industrial, and utility-scale projects. In this role, the individual will respond to customer inquiries, manage service requests, and proactively follow up on installations and maintenance activities to ensure satisfaction and timely resolution of issues. The position involves coordinating with technical and project teams, tracking customer accounts, and collecting feedback to improve processes and service quality.





The Customer Happiness

Manager will monitor customer satisfaction metrics, identify patterns in concerns or escalations, and recommend improvements to communication, documentation, and support workflows. The role also includes maintaining accurate records in CRM or customer management tools, preparing simple reports for leadership, and representing the company’s values of transparency, reliability, and customer-centric service.

Qualifications

- Candidates should possess strong Customer Satisfaction and Customer Service skills, with a focus on building trust and long-term relationships.
- Candidates should possess effective Communication skills, including clear verbal and written communication with diverse customer groups.
- Candidates should possess solid Analytical Skills to interpret feedback, track service issues, and suggest data-driven improvements.
- Candidates should possess Account Management skills to oversee customer journeys, follow up on commitments, and ensure timely responses.
- Relevant experience in customer-facing roles, preferably in renewable energy, technology, or services.
- Comfort with CRM or ticketing tools and basic proficiency in MS Office or similar productivity software.
- Ability to work on-site in Noida, collaborate with cross-functional teams, and handle multiple priorities calmly.
- Diploma or bachelor’s degree in Business, Engineering, Communications, or a related field is preferred.

📌 Customer happiness manager (Lucknow)
🏢 Koshish Solar
📍 Lucknow