Job Title: Senior / Lead Specialist, Quality – Customer Deal Desk, Global SSC

Location: Bengaluru (Bangalore), India

About the team:

Oracle's Customer Deal Desk organization within Global SSC supports deal-related operations across License, Cloud and Hardware lines of business. The Quality function focuses on ensuring deal review accuracy, adherence to internal policies and approval requirements, operational consistency, and continuous process improvement.

The role works closely with Deal Desk, Sales, Finance, Legal and Operations stakeholders to strengthen quality controls and operational effectiveness.

Job Summary:

We are seeking an experienced Contracts Administrator to manage the end-to-end contract lifecycle, ensuring contractual accuracy, policy compliance, effective risk management, and operational efficiency. The ideal candidate brings strong contract administration expertise, commercial awareness, attention to detail, and the ability to coordinate with multiple stakeholders. The role involves drafting and reviewing agreements, monitoring contractual obligations, maintaining accurate documentation, resolving contractual issues, and driving process improvements.

Candidates should be comfortable working in a fast-paced environment, managing competing priorities, and supporting process optimization through data analysis and emerging AI-enabled capabilities.

Key Responsibilities:

- Contract Drafting, Review, and Negotiation: Prepare, review, and modify a wide range of agreements (e.g., vendor, client, sales, and non-disclosure) to ensure clarity, accuracy, and alignment with company policies and legal requirements.
- Contract Lifecycle Management: Manage the entire contract process from initial request and authoring through execution, performance monitoring, renewal, or termination.
- Compliance and Risk Management: Ensure all parties adhere to contract terms and conditions, monitor adherence to federal, state, and local laws, and identify and mitigate potential legal, financial, and operational risks.



Strict adherence internal contract management policies and procedures
- Stakeholder Collaboration: Serve as the primary liaison between internal teams (legal, AR, reporting, collections, process owners, business practice and approvers) and Sales to ensure mutual understanding and agreement on contract terms.
- Q management: Ensure all contractual records and correspondence are attached in the Q system for efficiency and easy retrieval and allowing for continuity
- Dispute Resolution: Address and resolve any contract-related issues, conflicts, or breaches in a timely and professional manner to avoid litigation and maintain positive relationships.
- Continuous Improvement: Proactively identify and analyze areas for process optimization, operational efficiency, and service quality enhancements. Collaborate with cross-functional teams to implement best practices and innovative solutions. Track the effectiveness of improvement initiatives through data-driven metrics. Additionally, possessing practical knowledge of crafting and leveraging AI prompts to support automation, workflow enhancement, and informed decision-making.

Qualifications and Skills:

- Education: Typically a Bachelor's degree in Business Administration, Finance, or a related field; some positions may require a Master's degree or professional certification (e.g., Certified Commercial Contracts Manager is a bonus).
- Experience: Previous experience in contract management, negotiation, or a related field (typically 5+ years).
- Legal Knowledge: A solid understanding of contract law principles and legal terminology.
- Attention to Detail: Meticulous attention to detail to spot errors or ambiguous clauses in complex documents.
- Communication Skills: Excellent written and verbal communication, negotiation, and interpersonal skills to effectively engage with diverse stakeholders.
- Organizational and Time Management Skills: The ability to manage multiple contracts and deadlines simultaneously in a fast-paced environment.
- Technical Proficiency: Experience with programs (Microsoft Office Suite, primarily excel).

📌 Contract Administrator (Bengaluru)
🏢 Oracle
📍 Bengaluru