Greetings from Infosys BPM Ltd., We are hiring for Walkin Drive for Utility Billing Operations Associate (Semi-Voice Process) Domain for Bangalore. Please walk-in for the interview on 13th October 2026 in Bangalore. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume **
* Senior Process Executive
- 1Yr to 2Yrs

experience:
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-249937 Process Specialist
- 2Yr to 4Yrs

experience:
https://career.infosys.com/jobdesc?jobReferenceCode=PROGEN-EXTERNAL-250418 Interview Details: Interview Date: 13th October 2026 Interview Time: 10:00 AM to 11:30 AM IST ONLY Interview Venue: Bangalore:: Infosys Limited, No. 40/P-41/P, Gate#: 1, Electronic City Phase-2, Industrial Area, Konappana Agrahara, Bangalore 560100. Landmark: In Between Sunik Industries and Tejas Networks Please find below

Job Description
for your reference:
• Job

Location:
Bengaluru
• Total

Experience:
1
- 4 Years
• Notice Period: Immediate Joiners to 15 days
• Shifts: Versatile to work for any shift (Including Night Shifts)
• Work From Office is mandatory
• Job Level: 2A/ 3A
• Designation: Senior Process Executive / Process Specialist
• Qualification: Any Graduate (Full-Time) Note:
• Candidates must have mandatory experience in international processes. Job Summary: We are seeking detail-oriented and customer-focused Utility Billing Operations Associates to support utility billing and resident billing operations for multifamily and student housing clients. This is a semi-voice role involving a combination of data processing, billing validation, email communication, and outbound/inbound interactions with utility providers, clients,



and internal stakeholders to ensure accurate and timely resident billing.

Key Responsibilities
A. Utility Bill Processing & Data Management:
• Retrieve utility bills from provider websites, portals, and client submissions.
• Download, validate, upload, and archive utility bills following established procedures.
• Verify account information, service periods, billing amounts, and resident data.
• Maintain audit-ready documentation and billing records.
• Perform resident data validation including move-ins, move-outs, transfers, and account updates. B. Client & Provider Communication (Semi-Voice)
• Contact utility providers, property management teams, and clients via phone and email to obtain required billing information.
• Follow up on pending utility bills, account information, and billing discrepancies.
• Communicate billing status updates, missing documentation, and issue resolutions professionally.
• Handle inbound and outbound calls related to billing inquiries and operational support.
• Escalate unresolved issues to appropriate teams for resolution. C. Billing Validation & Reconciliation:
• Review pre-bills, utility charges, statement data, and occupancy records for accuracy.
• Investigate billing discrepancies, charge variances, and exception reports.
• Perform data comparisons and reconciliations using Excel and operational systems.
• Ensure all billing exceptions are resolved before final approval. D. Exception Management:
• Identify and investigate issues related to:




• Missing utility bills, Duplicate charges, Data import failures, New utility accounts, Incorrect billing information, System or access-related issues etc
• Coordinate with internal support teams and clients to resolve exceptions.
• Process Tracking & Documentation
• Adhere to quality, compliance, and audit requirements. Required

Skills:
• Excellent verbal and written English communication skills.
• Comfortable handling outbound and inbound calls.
• Good working knowledge of Microsoft Excel (VLOOKUP, Pivot Tables, basic formulas).
• Ability to analyze and validate data accurately.
• Experience handling large volumes of operational data.
• Basic understanding of billing, finance, or data processing operations. Ideal Candidate Profile:
• Strong communication skills with the ability to confidently engage with clients and service providers.
• Detail-oriented with excellent data validation and reconciliation skills.
• Comfortably balancing operational tasks with customer interactions.
• Proactive in identifying issues and driving resolutions.
• Ability to thrive in a fast-paced, deadline-driven environment. Documents to Carry:
• Carry a printout your updated resume.
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification. (10th, 12th, Graduation (Sem Wise Marksheet, CMM. Provisional and Original Degree) Mandatory to carry:
• Smartphone with good front camera, charger and Headset for Assessment, Government ID proof Hardcopy. Pointers to note:
• Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.
• Original Government ID card is must for Security Clearance Thanks & Regards, Infosys Recruitment Team

📌 Walkin Drive For Utility Billing Operations (Bengaluru)
🏢 Infosys BPM
📍 Bengaluru