Joining Locations: Gurugram Interview Process: In-person Walk-in + Typing Test + CAT Assessment + Domain Round Drive Dates : Daily Walkin @ Artech Noida Drive Timing : 10:00 AM to 1:00 PM Candidate

Requirements:
We are looking for a customer-focused Customer Service Representative (Chat Support) to deliver high-quality support through digital chat platforms.

Key Responsibilities
• Handle inbound customer interactions via chat with professionalism and empathy.
• Understand customer issues and provide accurate and timely resolutions.
• Maintain quality, productivity, and customer satisfaction metrics (CSAT/NPS).
• Document chat interactions clearly and accurately in internal systems. Required Qualifications
• 0–2 years of customer service experience (chat support preferred).
• Strong written communication skills in English.
• Ability to manage multiple chat conversations simultaneously. Preferred Qualifications
• Prior experience in chat-based customer support.
• Exposure to healthcare, insurance, or managed care processes.
• Familiarity with CRM tools or chat platforms.
• Excellent typing speed and accuracy. Educational Background Eligibility Process only candidates with the following

qualifications:
• B.
Sc.
• B.
Com.
• B.
A.
• BBA/MBA Do not process candidates with:



B.
Tech, M.
Tech, MCA, or BCA qualifications. Typing Test TypingTest.com – Complete a 60-second Typing Test. Expectation Setting : Candidates must agree to the following conditions before processing:
• 6-month contract
• Complete Night Shift
• Rotational weekly offs
• 100% Work from Office
• No unplanned leave or NCNS (No Call No Show) cases will be entertained.
• Extended break times without valid reasons will not be accepted.
• No public holidays.
• Candidates must adhere to all company policies and expectations.
• Non-availability of company transport is not a valid reason for reporting late to work.
• Obtain candidate acceptance for all expectation-setting points, including attendance, resignation policy, behavior, and attitude (refer to the attached document). Client

Advantages:
The client will provide:
• Two-way cab facility from designated nodal points within a 40 km radius. Last-minute pickup or drop requests outside the designated routes will not be accommodated. Please set this expectation with candidates from Day 1.
• Meals will not be provided.
• One month of training at the client site, after which candidates will move into production.

📌 Customer Service Representative (Gurugram)
🏢 Artech Infosystem Private
📍 Gurugram