Role: ServiceNow Developer( ITSM )

Location:
Bangalore/ Pune Exp: 6-14 Years Desired Competencies (Technical/Behavioral Competency) Must-Have
• Strong hands-on development experience across ServiceNow ITSM processes, including Incident, Problem, Change, Request, Knowledge, Service Catalog, SLA and major incident workflows.
• Advanced ServiceNow scripting using JavaScript, Glide APIs, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions and Scheduled Jobs, with disciplined debugging and performance optimization.
• Proven experience designing workflow automation through Flow Designer, subflows and reusable actions, while choosing configuration over customization wherever practical.
• Experience building secure REST/SOAP integrations using IntegrationHub, scripted APIs, authentication profiles, MID Server patterns, logging, retry and exception handling.
• Strong understanding of ServiceNow security and data design, including roles, groups, ACLs, scoped applications, import sets, transform maps, CMDB dependencies and upgrade-safe engineering practices.
• Ability to translate functional requirements into technical designs, conduct peer reviews, prepare unit/ATF test evidence, support releases and troubleshoot complex production issues. Valuable-to-Have
• ServiceNow CSA is expected; CAD and/or CIS-ITSM certification is strongly preferred.



ITIL Foundation certification is an advantage.
• Exposure to ITOM, Discovery, Service Mapping, CSDM/CMDB health, Virtual Agent, Now Assist, Performance Analytics or Service Portal/UI Builder.
• Experience with Agile delivery, source control, CI/CD, upgrade assessments, Automated Test Framework and customer-facing technical workshops. SN Role descriptions / Expectations from the Role 1 Own the technical design, configuration and development of scalable ServiceNow ITSM solutions aligned with business requirements, platform standards and ITIL processes. 2 Develop and enhance catalog items, record producers, workflows, flows, business rules, client logic, notifications, approvals, SLAs and reusable platform components. 3 Design and support reliable integrations with enterprise applications using REST/SOAP, IntegrationHub and MID Server, incorporating secure authentication, monitoring and error recovery. 4 Lead technical analysis, estimation, peer reviews, unit testing, ATF coverage, release support and root-cause resolution while maintaining coding standards and documentation. 5 Collaborate with process owners, architects, analysts and support teams; mentor junior developers; communicate risks and dependencies; and drive continual improvement of platform quality and user experience.

📌 ServiceNow Developer( ITSM ) (Thiruvananthapuram)
🏢 Tata Consultancy Services
📍 Thiruvananthapuram