Who We Are Catalyst Capital is a profitable, bootstrapped holding company building a diversified financial services group
- education, publishing, software, wealth and tax planning tools, investment products and proprietary trading technology
- funded entirely from its own operating cash. We have never taken outside capital. The cash engine is Decentralized Masters, a DeFi education business that went from zero to 160+ people, 4,500+ paying members and roughly $48.6M of FY26 revenue at :25% earnings before tax in four years. That engine funds everything else on this page. Purpose Information Systems Support assists the Security & Infrastructure Lead with the managed-device program, access controls, and support tickets for the Catalyst Capital group. The seat is the first response when a staff member needs a device fixed, an access credential handled, or a ticket worked before it becomes a larger incident. This is a hands-on support role. It does not run the security and infrastructure function, and it does not manage other people. The seat serves the whole group, above any single brand. Reporting
• Reports to the Security & Infrastructure Lead
• No direct reports
• Keeps the Security & Infrastructure Lead informed when a ticket, a device, or an access change needs their decision
• Routes tier 3 tickets to the teammate who should own them. Does not keep those tickets in order to finish them alone Authority Decide alone
• How to work a tier 1 or tier 2 ticket through to a fix or a clear next step, inside the standard the Security & Infrastructure Lead has already set
• The notes that record what changed, so the next person can see it
• Everyday device questions and setup steps that the managed-device program already covers Do not decide
• Access policy. Grant, change,



or remove access only the way the Security & Infrastructure Lead has defined. Do not invent a new standard for a request
• Whether this function's program or priorities change. That sits with the Security & Infrastructure Lead Route or escalate
• Tier 3 tickets go to the right teammate, with enough context that they do not have to start over
• Any ticket, device issue, or access change that needs the Security & Infrastructure Lead's decision goes to that lead before the change is made What you will be doing Managed devices
• Assist with the managed-device program: setup, changes, and the everyday questions that come with company devices Access controls
• Assist with requests to grant, change, or remove access
• Confirm who is asking and what they should receive before changing anything
• Follow the Security & Infrastructure Lead's standard. Do not write a recent one per request Tickets
• Work tier 1 and tier 2 support tickets through to a fix or a clear next step
• Route tier 3 tickets to the right teammate, with the context they need
• Write notes on what changed
• Serve staff across the Catalyst Capital group Requirements Required
• Experience on a support desk that distinguishes tier 1, tier 2, and tier 3, including when to stop and hand a ticket on
• Practical work with managed devices and with access controls
• Calm, plain communication with people who are blocked and need a device or an account fixed
• Care with access: confirm the requester and the access they should receive before making a change
• This seat has no direct reports. People-management experience is not required Benefits
• Full-time, EST
• Fully remote
• Team Offsites (Dubai, Costa Rica, etc.)
• The seat covers staff across the Catalyst Capital group
•

Salary:
$1,500-$1,800 per month

📌 Information Systems Support (Mumbai)
🏢 Decentralized Masters
📍 Mumbai