We are hiring Customer Service Associates to provide high-quality support to local or international customers through phone, email, chat, and social media. Candidates should be customer-focused and capable of resolving queries professionally while maintaining service quality and customer satisfaction.
Daily Responsibilities
- Handle customer queries through calls, emails, chat, and social media.
- Understand customer issues and provide appropriate solutions.
- Resolve customer concerns at the first point of contact whenever possible.
- Maintain customer satisfaction and follow service quality standards.
- Achieve daily performance targets and KPIs.
- Maintain accurate customer interaction records.
- Escalate complex issues to the relevant team when required.
Required Skills
- Strong communication and interpersonal skills.
- Professional customer-handling abilities.
- Problem-solving and active listening.
- Comfortable using phone, email, and chat support.