Job Code

JOB000915

Designation

SERVICE COORDINATOR

Business Vertical
Oxygen
Key Responsibility
Coordinate and manage all customer service requests and complaints through O2 Care.
Act as the central point of communication between customers, service engineers, and branch teams.
Schedule and assign service calls to technicians based on location, urgency, and expertise.
Monitor service job progress and ensure timely closure with proper documentation.
Maintain and update service records in the ERP system accurately.
Follow up with customers post-service to ensure satisfaction and collect feedback.
Generate daily and monthly service performance reports for management review.
Ensure adherence to company service standards, warranty policies, and O2 Protection plans.
Location

PATTAMBI

State
Kerala
Country

INDIA

Educational Qualification
~ Graduate or Diploma holder.

Age
25-40
Experience
0
Salary Range
Starting from Rs. 15,000

📌 Service Management Coordinator (India)
🏢 Oxygen Digital Shop
📍 India