Join Deloitte's Continuous Service Improvement (CSI) team in USI, where you will help improve how enabling services are designed and delivered.
As a Specialist Assistant Manager, Technical Project and Program Management, you will turn complex operational workflows into clear, reusable process models that support service quality, efficiency, controls, and automation readiness.
You will work with subject-matter experts, service owners, and improvement teams to shape current- and future-state processes, inform operating-model decisions, and enable transformation initiatives.
As a Specialist Assistant Manager, Technical Project and Program Management on the Continuous Service Improvement (CSI) team, you will be responsible for:
Lead end-to-end process discovery and validation with subject-matter experts, service owners, and operational stakeholders.
Translate current-state workflows into BPMN 2.0 process models that document events, gateways, decisions, handoffs, exceptions, roles, systems, data, controls, and dependencies.
Define prioritized work packages with the CSI Project Lead and coordinate milestones, dependencies, decisions, approvals, and resource requirements.
Monitor delivery quality and timing; provide progress updates and escalate risks, dependencies, and quality concerns with recommended actions.
The Continuous Service Improvement (CSI) team supports Enterprise Business Solutions (EBS) service areas by enabling process improvement, service transformation, and consistent process governance.
The team partners with IT Services, Talent, Learning Services, Clients & Industries, and Engagement Support Services to create trusted process information and improve how work is delivered.




Team members collaborate across service-delivery teams to connect people, processes, technology, data, and controls in support of scalable services.
Shift Timings: 11 AM to 8 PM
Bachelor's or master's degree.

- 4–8 years of experience in a shared-services workplace.
- Experience facilitating business-process discovery, documentation, and validation with subject-matter experts and operational stakeholders.
- Experience creating Business Process Model and Notation (BPMN) 2.0 process models that document events, gateways, decisions, handoffs, exceptions, roles, systems, controls, and dependencies.
- Experience translating stakeholder input into process flows, operating insights, risks, requirements, and improvement opportunities.
- Experience managing multiple process-mapping or process-design deliverables, including work packages, milestones, dependencies, and approvals.
- You must reside within a commutable distance of your assigned office with the ability to commute daily, if required, without the need for overnight accommodations.

Hands-on experience using iGrafx Process 360 or a comparable business process management platform.
Experience creating journey maps that reflect internal or external customer and colleague experiences.
Experience using value stream mapping to identify waste, delay, duplication, rework,



and improvement opportunities.
Experience applying Lean, Six Sigma, structured problem solving, process redesign, or service-improvement methods.
Experience contributing to continuous service improvement or service transformation initiatives.
Experience with automation platforms, AI-enabled solutions, workflow tools, or service-management technology.
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Benefits To Help You Thrive
Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Recruiting tips
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📌 Assistant Manager - Service & Support (Secunderabad)
🏢 Deloitte
📍 Secunderabad