Immediate joiner's should only apply and also Fresher's who are willing to work in rotational shifts and great communication

Essential Responsibilities:

- Handle calls and emails with inquiries related to courses signed up by customers in timely manner.
- Respond to multiple calls or emails; gather and verify required information as appropriate.
- Understand customer's reason to contact and attempt to provide solution following the specified guidelines.
- Empathize and use soft skills when customers are facing trouble with the offered services and focus on finding the suitable solution.
- Gather all required information while working on customer's reason to contact and update tickets based on the communication or escalate the same to concerned department.
- Obtain all required information and relay the same to other departments as per the protocol.
- Be open and responsive to consistent coaching, take an active role in performance planning and goal setting.
- Be flexible in an workplace by championing and embracing change.





We expect you to:

- Be Flexible in working hours which is a must.
- Comfort with and knowledge of how to use Microsoft Office, email etc.
- Excellent oral and written communication skills with superior typing speed;
- An unerring attention to detail;
- The ability to multi-task answering numerous chats/calls and navigating smoothly between both mediums.
- A professional demeanor with the ability to take ownership of every chat, call or email and find a solution for every customer.

The ability to think on your feet in a fast-paced environment where messages over chat, call and email come fast and furious;
- Experience working as part of a team-oriented team - we work together to make sure customers are able to use our products and services without any trouble and excellent experience is provided during every interaction.

📌 Immediate start Customer service assistant (Vadodara)
🏢 TalentBridge Technologies
📍 Vadodara