Customer Relationship Manager

TruelyMarry is a leading matrimonial platform dedicated to helping individuals find meaningful relationships. We are currently seeking a passionate and experienced customer relationship manager to join our team.

The Customer Relationship Manager will play a key role in driving business growth by building robust relationships with clients and expanding our user base. The ideal candidate will have a solid background in sales and customer relationship management, with 6 months to 1 year of relevant experience . This role involves engaging with clients through emails and calls, ensuring a seamless experience for new and existing users.

Address customer inquiries and concerns via email and phone, delivering prompt and effective resolutions.

Collaborate with the sales and support teams to resolve customer issues and enhance the user experience.

Maintain detailed and accurate records of customer interactions and transactions in the CRM system.

Stay informed about industry trends and best practices to deliver exceptional customer service.

Business Development and Account Expansion:





Generate New Business Accounts: Expand Existing Accounts: Sales Pipeline Development: Leverage a combination of cold calling, email campaigns, and market insights to build a strong and consistent sales pipeline, positioning TruelyMarry for sustained success.

Collaboration with CRM Team: Partner closely with the Customer Relationship Management team to generate new leads and maintain a well-filled sales pipeline. Focus on achieving and exceeding sales targets through collaborative efforts.

Lead and Opportunity Management: Proactively manage leads and sales opportunities, driving each towards successful closure through consistent follow-up, addressing client concerns, and overcoming any challenges.

CRM System Management: Ensure accurate and timely updates in the internal CRM system by maintaining detailed records of daily sales activities, client interactions, and operational data to support business tracking and decision-making.

📌 Customer Relationship Management Manager (Kanpur)
🏢 truelymarry
📍 Kanpur