We are building the best automation company for retail and ecommerce brands. Manifest AI is an agentic builder platform (Agent Studio) that lets brands build their own AI agents without code, across storefront, WhatsApp, Instagram, email and post-purchase. 500+ brands run on it.
ai is a full-stack CRM for D2C brands: helpdesk, marketing automation and an AI agent builder in one.

Location - India (Bengaluru / remote), working US hours
Shift - Overlap with US Eastern time, roughly 6:30 PM - 3:30 AM IST, with flexibility

You own a book of US ecommerce brands on Manifest AI and BIK, and you are measured on whether they renew, expand and get real ROI.

Own a portfolio of US accounts end to end after go-live: renewals, expansion and day-to-day relationship.
Run monthly and quarterly business reviews with brand founders, CX heads and ecommerce leads, built on automation rate, influenced revenue and ROI.
Spot expansion: more AI reply volume, new channels (WhatsApp, Instagram, email), new agents, and BIK helpdesk or marketing.




Partner with our solutions team to scope and ship current agents and automations customers ask for.
Track account health and flag churn risk early, with a plan to fix it.
Keep HubSpot clean: every account, contact, renewal date and expansion opportunity up to date.

3-6 years managing US customers at a B2B SaaS company, ideally in ecommerce, CX or martech.

- Native-level written and spoken English; comfortable on video calls with US founders and VPs.
- Understand Shopify-era ecommerce: helpdesks like Gorgias or Zendesk, CX metrics, D2C economics.
- Happy working a US-hours shift consistently.

Experience with AI agents, chatbots or conversational commerce.
Experience with HubSpot.
Previously managed accounts with $20k-$100k ACV.

Gross revenue retention and net revenue retention on your book.
Every account with a documented ROI story (influenced revenue vs Manifest AI cost).

📌 Account Manager English-speaking (Bengaluru)
🏢 Bik.ai
📍 Bengaluru