Company Name: Frontlines Edutech (FLM) Job Role: Customer Support Executive
Experience: 0–1 Years (Edutech experience preferred)
Location: Somajiguda, Hyderabad
Work Mode: Work From Office (WFO)/ Rotational Shifts/ Rotational Weekoff
Laptop is mandatory from Candiadate's end (Company will not be providing)
Language: Telugu Communication is Mandatory
Job Type: Full-Time

Role Overview:
Act as the first point of contact for students by providing timely support and guidance. Assist learners with course-related and basic technical queries to ensure a smooth and positive learning experience.

Key Responsibilities
Respond to student queries via chat / support platform.
Handle questions related to courses, platform usage, and general inquiries.
Identify, troubleshoot, and resolve student issues by taking calls.




Escalate complex issues to senior support team when required.
Stay updated on course offerings, platform changes, and company policies.
Ensure timely and accurate responses to students.

Requirements
Good verbal and written communication skills.
Friendly, polite, and qualified attitude.
Strong problem-solving skills.
Customer-focused mindset with patience.
Ability to handle multiple queries in a fast-paced environment.
Basic understanding of online learning platforms.
Skills Required
Fluency in Telugu & English.
Good communication skills.
Basic knowledge of MS Excel.
Patience and willingness to learn.

📌 Customer Service Executives - Full Time (Secunderabad)
🏢 Frontlines Edutech Private
📍 Secunderabad