Service Delivery management
Manage People and performance
Account business planning and strategy
Financial performance (Contribution Margin)
Transformation & Industrialised Innovation
Supporting Growth
Contract Compliance

Acts as a single point of contact for the client organization in troubleshooting and resolving all issues arising from delivery-related account activities.
Ensure implementation of best practices in the areas of People, Process, Technology, and Controls in conjunction with the Practice Teams (Process and Technology).
Essential Skills and Experience
18+ years of proven experience in HR Services and Outsourcing in a global complex/matrix environment.
~ Should have led large client delivery/portfolio delivery in the HR Service space

Strong People/Performance management experience




Positive experience in delivering Transformation projects for clients including Automation using Industry Tools and Robotic Process Automation (RPA)
Focused on customer value and improvement of overall customer experience (C-SAT, internal quality processes).
Proven experience in a global complex BPO environment.
Strong relationship building, communication, and influencing skills.
Strong relationship building, communication, and influencing skills.
Leading single large account/multiple accounts in a matrix reporting relationship
Prior experience in a Multinational Organisation or BPO work culture

📌 Client Management Manager (Chennai)
🏢 Capgemini
📍 Chennai