Customer Success at Innovaccer
Our mission is to turn our customers into tech-savvy superheroes, ensuring they achieve success using our platform to meet their organization's business goals. If you're passionate about helping customers realize the value they seek with technology, then our customer success team is the right place for you.
The Business Analyst sits at the intersection of client delivery, product, and engineering. This role owns requirements across the full release lifecycle from initial, grooming, implementation alignment, and post-launch validation while managing day to day platform operations and client communications
Drive the Quarterly Release Review (QRR) process: assess requirements feasibility with CS and Product teams, create necessary artifacts, and update relevant Jira fields.
Facilitate Product Scoping Documents , clarify requirements, track timelines, and validate outcomes post-implementation.
Post Quarterly Release Review(QRR) grooming: align requirements with the implementation team, collect delivery timelines, and surface blockers early.
Maintain Jira hygiene across active tickets status, fields, and traceability across the release cycle
Manage ongoing communications with client stakeholders via email and calls; Platform Operations
1-3 years in a BA, delivery, or technical PM role at a SaaS or healthcare technology company.

- Hands-on experience with Jira for requirements management and release tracking.
- Strong written and verbal communication, comfortable running calls with client stakeholders directly.




- Ability to translate between technical and non-technical audiences without losing fidelity.

Enjoy generous leave benefits of up to 40 days.
Parental Leave: Leverage one of industry's best parental leave policies to spend time with your current addition.
Sabbatical: Want to focus on skill development, pursue an academic career, or just take a break? Health Insurance: We offer comprehensive health insurance to support you and your family, covering medical expenses related to illness, disease, or injury. Whether it’s a celebration or a time of need, we’ve got you covered with care vouchers to mark major life events. Through our Care Vouchers program, employees receive thoughtful gestures for significant personal milestones and moments of need.
Financial Assistance: Life happens, and when it does, we’re here to help. Our financial assistance policy offers support through salary advances and personal loans for genuine personal needs, ensuring help is there when you need it most.

We celebrate diversity, and we are committed to fostering an inclusive and diverse workplace where all employees, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age,



marital status, or veteran status, feel valued and empowered.

We do not guarantee job spots or engage in any financial transactions related to employment. If you encounter any posts or requests asking for payment or personal information, we strongly advise you to report them immediately to our HR department at View email address on apply.workable.com, please exercise caution and verify the authenticity of any requests before disclosing personal and confidential information, including bank account details.

Innovaccer builds software that helps hospitals, clinics, and health insurance companies make sense of all the scattered data they deal with every day — patient records, appointments, insurance claims, lab results — and turns it into something useful and actionable.
Innovaccer's platform connects all of that data together, and increasingly, uses AI "agents" to actually do some of the manual work for healthcare teams — things like scheduling appointments, preparing insurance paperwork, or drafting clinical notes — so that staff can spend more time with patients and less time on admin work.
The company is also investing heavily in this direction: in June 2026, Innovaccer signed a multi-year partnership with AWS to run its AI agents at a much larger scale, using AWS's cloud AI tools (Amazon Bedrock) and healthcare-specific data infrastructure (AWS HealthLake). For more information, visit and check us out on YouTube , Glassdoor , LinkedIn , Instagram , and the Web .

📌 Business Analyst - Immediate Start (Noida)
🏢 Innovaccer Analytics
📍 Noida