Next Generation Customer Operations - IT Troubleshooting

Business Advisory Analyst

Qualifications: Any Graduation

Years of Experience: 3 to 5 years

Accenture is a global skilled services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world's largest network of Advanced Technology and Intelligent Operations centers. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.following structured labelling taxonomies and decision trees to ensure quality and minimize

a transformation from a necessary function for resolving customer problems into a value generating service that is a strategic differentiator in the market

A form of technology problem solving, often applied to repair failed products or processes on a machine or a system.



Follow structured taxonomies and decision trees to ensure consistent, high-quality annotations and minimise ambiguity.

Proactively flag edge cases, label gaps, or ambiguous scenarios to Product Operations Managers for taxonomy or guide improvements. In this role you are required to do analysis and solving of lower-complexity problems.

Please note that this role may require you to work in rotational shifts

Minimum 1 years of experience in technical product labeling or operations

C1 (CEFR) level English proficiency.

Strong communication skills, including documentation and collaboration with technical and non-technical teams.

Jira, ServiceNow) and labeling orannotation user interfaces.

Exposure to metrics and dashboard reporting to support data-informed triage.

Experience in QA testing, triage, bug reproduction, or labeling workflow

📌 Business Analyst, Business Analysis (Secunderabad)
🏢 Accenture
📍 Secunderabad