Experience : 1 to 3 years Job Type : Full time, 24/7 rotational shifts

We are looking for a Production Support Engineer to join our team. In this role, you will help keep our products and systems running smoothly for our customers. This is a good role for someone who enjoys solving problems, takes ownership of their work, and cares about giving customers a great experience.

Monitor our production systems and applications to make sure they are healthy and working well.
Follow support processes based on ITIL, such as incident management, problem management, and change management.
Work on Linux servers to check logs, run commands, and fix problems.
Support applications running on cloud platforms.
Write and update support documents and notes so the team can learn and improve.
Work in 24/7 rotational shifts, including nights, weekends, and holidays when needed.

1 to 3 years of experience in production support, application support, or a similar role.

- Working knowledge of at least one cloud platform such as AWS, Azure,



or Google Cloud.
- Positive hands-on knowledge of Linux and basic commands.
- Experience with observability and monitoring tools like Grafana, Prometheus, or similar tools.
- Good understanding of support processes and ITIL practices.
- Experience using ticketing systems such as Jira, ServiceNow, or similar tools.
- A customer-first mindset and a real interest in giving customers a great experience.
- Willingness to work in 24/7 rotational shifts.

ITIL Foundation certification.
Basic scripting knowledge in Shell or Python.
Knowledge of big data streaming applications like Apache Kafka, Kubernetes scaling tools like Karpenter, and basic knowledge of databases and SQL

A chance to work on real production systems used by customers.
Shift allowance as per company policy.
Opportunities to build your skills in cloud, monitoring, and support.

📌 Production Support Engineer Night Shifts (Bengaluru)
🏢 AionNimbius
📍 Bengaluru